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Broadband Questionnaire

The following is a general online version of a recent phone survey that was conducted to help the City gauge broadband interest and use by Fort Collins residents. We are providing this shortened questionnaire to anyone interested, recognizing that while we believe these results to be valuable, they are not intended to be statistically valid.

The questionnaire is 20-28 questions and should take between 5-10 minutes to complete.

 
Current Services

 
1. For TV service do you have…?
2. How much do you spend on your video service each month? Select the closest answer.
2. Do you or members of your household sometimes watch TV online via an Internet connection (e.g. on your computer, laptop, or iPad?)
2. How likely are you to cancel your cable or satellite TV service in the next 12 months and instead just watch TV shows and movies online?
2. Do you have a wired “land” line phone?
3. How likely are you to disconnect the wired telephone line in your home and only use your cell phone to make and receive calls at home in the next 12 months?
3. Do you have a cell phone? 
4. Do you have Internet access in your household today?
5. Who is your Internet service provider? (company name)
5. How much do you spend on your Internet service each month? Select the closest answer.
5. Which of the following Internet connections do you primarily use at home?
5. Do you use a wireless access point or router (e.g. Linksys, Netgear, etc.) to have Internet access throughout your home?
5. Are you receiving your Internet, Cable TV, and local phone service from a single provider?
5. How much do you spend in total for your service bundle each month? Select the closest answer.
Current Satisfaction

 
On a scale of 1 to 10, with 10 being ‘Totally Satisfied’ and 1 being ‘Not at All Satisfied’, how would you rate your overall satisfaction with the following services:

 
5. Your current Internet service.
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5. Your current local (not cell phone) phone service.
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6. Your current TV service.
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7. Your electric service.   
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Service Attributes

 
8. Please rate the following service characteristics in importance for your broadband services (Internet, cable TV, local telephone), from 1 to 5 with 5 being ‘Very Important’ and 1 being ‘Not Important at All’?
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Brand (who it’s from)
Price
Internet Speed
Service Bundles (Internet, Phone & Cable TV)
Customer Service
Reliability
9. Among the following list of potential providers, who would you prefer to receive broadband service from? (select one)
10. In your opinion, is the availability of low-cost, high-speed Internet important to the future local community?
11. In your opinion, is the availability all three services (Cable TV, Internet, and local phone service) in a service bundle from a single provider important?
Service Performance

 
13. In thinking about your Internet service, what aspect of service speed is most important to you?
Demographics

 
14. How likely is it that you will still be a resident of Fort Collins 3 years from now?
15. Do you own or rent your current residence?
16. Are you:
 
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