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Family Survey

The information you report will be used to evaluate the quality of services provided by the Arc of Steuben.

2. The overall quality of this program meets my family member needs.
3. Staff members' are supportive, attentive, and respectful to my Family Member.
4. The environment at the program is safe and clean.
5. I am able to contact a supervisor if I have questions or concerns.
6. The Agency initiates relevant communication in a timely manner.
7. The program demonstrates the ability to resolve issues or concerns.
8. Person Centered Planning is evident in service programming.
9. I am satisfied with the level of opportunities for involvement that I have at the Agency.
10. Please rate the following question on a 5 point scale.
If you were able to receive the exact same services from another agency how likely would it be for you to switch to that agency?
13. Would you like to be contacted?
14. Please complete the following.
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