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Expert Speed Survey #3

Tell us what to work on in Q2

Thank you for all of your feedback regarding response speed and quality blockers. As we approach our 2nd quarter of the year, we want to narrow in on response speed improvements that matter most to you. Faster responses don't just benefit customers. By being faster and more efficient at responding to questions, you are able to earn more. Please complete the survey below so we can continue to improve together.
2. Would it be helpful to have a one-click tool with predefined responses (e.g. greeting, acknowledgement) that you can send to customers? *This question is required.
3. How do you usually send your initial response to customers? *This question is required.
4. On average, how long do you think you spend between opening a question (applying initial 1-minute lock) and sending your initial response? *This question is required.
5. On average, how long do you spend researching before you send what you'd consider an answer to a question? *This question is required.
6. What are the 3 most common types of information requests you ask customers? *This question is required.