New Licensee Satisfaction Survey

2. How did you request your application for a Florida license?

• By telephone
• In writing
• Online request
• Printed from website

3. If received by mail, did your application packet arrive within 10 business days from the date of your request?

• Yes
• No

4. Did the application instructions provide you with enough information to complete your application?

• Yes
• No

5. Did the board’s website provide you with enough information to complete the license process?

• Yes
• No

6. If you emailed the board office, did someone email you back?

• Yes
• No
• Did not email the board office

7. Did you telephone the board office?

• Yes
• No (Please proceed to Question 12.)

8. If you left a message, did someone call you back within one business day?

• Yes
• No

9. Were you satisfied with how you were treated by board staff?

Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied	Not Applicable/ None Requested
Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied	Not Applicable/ None Requested

10. Were you satisfied with the information you were provided regarding the license process?

Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied	Not Applicable/ None Requested
Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied	Not Applicable/ None Requested

11. Was information sent to you when promised?

• Yes
• No
• Not Applicable/None Requested

12. Please rate the quality of service you received on a scale from 1 to 10, where 1 represents "Poor" and 10 represents "Excellent".

1	2	3	4	5	6	7	8	9	10
1	2	3	4	5	6	7	8	9	10