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Customer Service Survey

Development Services & Engineering Department
City of Nelson

We are continually striving to improve the services that we provide to our customers.
Please tell us how we’re doing. Your feedback is greatly appreciated.
Information you provide will never be sold or used in any way other than to improve
our services to you, our customer. Thank you!

1. What service(s) did you receive? *This question is required.

General Inquiry
Water/Sewer Services Inquiry
Building Permit Application and/or Plumbing Permit Application
Building/Plumbing Inspections
Development Permit or Variance Permit Application
Zoning and/or OCP re-designation Application
Subdivision Application
Not Sure / Other (please specify) Please enter an 'other' value for this selection. * This question is required.

2. Please Mark Your Responses:

Space Cell	Strongly Agree	Agree	Disagree	Strongly Disagree	Doesn't Apply
Staff responded to me in a timely manner.	Staff responded to me in a timely manner.: Strongly Agree	Staff responded to me in a timely manner.: Agree	Staff responded to me in a timely manner.: Disagree	Staff responded to me in a timely manner.: Strongly Disagree	Staff responded to me in a timely manner.: Doesn't Apply
Staff were helpful, knowledgeable and professional.	Staff were helpful, knowledgeable and professional.: Strongly Agree	Staff were helpful, knowledgeable and professional.: Agree	Staff were helpful, knowledgeable and professional.: Disagree	Staff were helpful, knowledgeable and professional.: Strongly Disagree	Staff were helpful, knowledgeable and professional.: Doesn't Apply
Staff displayed a positive attitude.	Staff displayed a positive attitude.: Strongly Agree	Staff displayed a positive attitude.: Agree	Staff displayed a positive attitude.: Disagree	Staff displayed a positive attitude.: Strongly Disagree	Staff displayed a positive attitude.: Doesn't Apply
Staff provided clear and concise information.	Staff provided clear and concise information.: Strongly Agree	Staff provided clear and concise information.: Agree	Staff provided clear and concise information.: Disagree	Staff provided clear and concise information.: Strongly Disagree	Staff provided clear and concise information.: Doesn't Apply
The permit or other process was clearly explained to me.	The permit or other process was clearly explained to me.: Strongly Agree	The permit or other process was clearly explained to me.: Agree	The permit or other process was clearly explained to me.: Disagree	The permit or other process was clearly explained to me.: Strongly Disagree	The permit or other process was clearly explained to me.: Doesn't Apply
The process was completed in the timeframe I expected.	The process was completed in the timeframe I expected.: Strongly Agree	The process was completed in the timeframe I expected.: Agree	The process was completed in the timeframe I expected.: Disagree	The process was completed in the timeframe I expected.: Strongly Disagree	The process was completed in the timeframe I expected.: Doesn't Apply
Resources on the website were useful and user friendly.	Resources on the website were useful and user friendly.: Strongly Agree	Resources on the website were useful and user friendly.: Agree	Resources on the website were useful and user friendly.: Disagree	Resources on the website were useful and user friendly.: Strongly Disagree	Resources on the website were useful and user friendly.: Doesn't Apply

3. Overall, how would you rate the service you received?

Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied

4. How could the process have worked better for you?

5. Comments or Suggestions: How might we serve you better in the future?

6. Would you like to be contacted by someone on our staff about your experience with the Development Services Department?

Please enter an 'other' value for this selection.