Cascade Animal Clinic

1. How were you referred to our office *This question is required.

• Friend
• Drove by
• Yellow Pages
• Website
• Facebook
• Other - Write In Please enter an 'other' value for this selection.

2. Our waiting room was:

• Comfortable
• Disorderly
• Odor-free
• Uncomfortable
• Neat and clean

3. Our receptionist was:

• Warm and cheerful
• Were cold and unfriendly
• Gave their undivided attention
• Knowledgeable

4. When you telephoned:

• Call was answered promptly
• Long wait before answered
• Had trouble getting through
• Had to call several times

5. Telephone conversation was:

• Courteous
• Hurried
• Impolite
• Did not telephone

6. Are our hours convenient?

• Yes
• No

7. What hours would better accommodate your schedule?

• Write In Please enter an 'other' value for this selection.

8. Do you consider waiting time to be excessive

• Yes
• No

9. My Veterinarian:

• Was friendly and courteous
• Took an interest in my pet
• Provided satisfactory treatment
• Left me confused about my pet
• Explained my pets problem in easily explained language

10. Medical Treatment was:

• Exceptional
• Satisfactory
• Poor

11. Did you understand our fees?

• Yes
• No

12. Do you feel the fees were reasonable?

• Yes
• No

13. Would  you recommend us to others?

• Yes
• No

14. If  you checked "no" to any of the above, please discuss it below

• Write In Please enter an 'other' value for this selection.

15. Why did you choose our hospital?

• Write In Please enter an 'other' value for this selection.

16. Are you a fan of our Facebook page?

• Yes
• No