Customer Satisfaction Survey

1. Why did you contact Associated Travel?

• Request more information on a Product I saw
• Business/Corporate Travel
• Account, Invoice, Support or Billing Issue
• Repeat Customer - Needed to contact my Agent
• General Inquiry Please enter an 'other' value for this selection.
• Other Please enter an 'other' value for this selection.

3. How did you contact Associated Travel?

• In Person
• Over the Telephone
• By Email
• Other Please enter an 'other' value for this selection.

4. About how long did you have to wait before an Agent responded to you?

• I was taken care of immediately
• Within 10 minutes
• Between 10 to 30 minutes
• Between 30 minutes to an hour
• Between 2 to 4 hours
• More than 4 hours
• Nobody responded or contacted me

5. Do you know the name of the person helping you?

• No
• Yes Please enter an 'other' value for this selection.

6. Please rate the Agent who helped you on the following:
(1 star is poor, 5 stars is excellent)

Space Cell	Friendly	Knowledgeable	Listened Carefully	Offered/Discussed relevant specials	Overall Satisfaction rating
The representative was...	Reset star selection 1 out of 5 stars for The representative was...: Friendly 2 out of 5 stars for The representative was...: Friendly 3 out of 5 stars for The representative was...: Friendly 4 out of 5 stars for The representative was...: Friendly 5 out of 5 stars for The representative was...: Friendly	Reset star selection 1 out of 5 stars for The representative was...: Knowledgeable 2 out of 5 stars for The representative was...: Knowledgeable 3 out of 5 stars for The representative was...: Knowledgeable 4 out of 5 stars for The representative was...: Knowledgeable 5 out of 5 stars for The representative was...: Knowledgeable	Reset star selection 1 out of 5 stars for The representative was...: Listened Carefully 2 out of 5 stars for The representative was...: Listened Carefully 3 out of 5 stars for The representative was...: Listened Carefully 4 out of 5 stars for The representative was...: Listened Carefully 5 out of 5 stars for The representative was...: Listened Carefully	Reset star selection 1 out of 5 stars for The representative was...: Offered/Discussed relevant specials 2 out of 5 stars for The representative was...: Offered/Discussed relevant specials 3 out of 5 stars for The representative was...: Offered/Discussed relevant specials 4 out of 5 stars for The representative was...: Offered/Discussed relevant specials 5 out of 5 stars for The representative was...: Offered/Discussed relevant specials	Reset star selection 1 out of 5 stars for The representative was...: Overall Satisfaction rating 2 out of 5 stars for The representative was...: Overall Satisfaction rating 3 out of 5 stars for The representative was...: Overall Satisfaction rating 4 out of 5 stars for The representative was...: Overall Satisfaction rating 5 out of 5 stars for The representative was...: Overall Satisfaction rating

7. Was the Agent able to answer your questions?

• Yes
• No

8. We are sorry to hear you were disappointed, would you like a Senior Agent or Manager to contact you?

• Yes
• No

How would you like them to contact you?

• Phone
• Email