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Active: Customer-Centric Mindset Quiz

Page One

Preparation for your journey toward a customer-centric mindset starts by asking yourself some tough questions. Our Vision-to-Results framework helps take an idea from an abstract concept to a well-executed program.

For each category, rate yourself from 1-6 (with 1 being lowest and 6 being highest) to gauge how customer-centric your mindset really is. Then add up your total score to see how your rate. This will give you reflection points on what to consider when starting the journey, or some new ways to look at a customer centricity initiative you may have already started.

Commitment to Customer Centricity

Vision

Our vision is clear, inspiring, and connected to customer-centricity.

*This question is required.

	1	2	3	4	5	6
Do not agree	1	2	3	4	5	6	Strongly agree

Strategy

We have a strategic plan to deliver customer centricity.

*This question is required.

	1	2	3	4	5	6
Do not agree	1	2	3	4	5	6	Strongly agree

Employee Alignment

Our strategy is realistic and understood by all stakeholders.

*This question is required.

	1	2	3	4	5	6
Do not agree	1	2	3	4	5	6	Strongly agree

Employee Engagement

Believability

Our leaders and teams truly believe we can become customer-centric.

*This question is required.

	1	2	3	4	5	6
Do not agree	1	2	3	4	5	6	Strongly agree

Desirability

Our global level of motivation and engagement can support our new strategy and goals.

*This question is required.

	1	2	3	4	5	6
Do not agree	1	2	3	4	5	6	Strongly agree

Communication

Our customer-centric vision and strategy have effectively been communicated.

*This question is required.

	1	2	3	4	5	6
Do not agree	1	2	3	4	5	6	Strongly agree

Execution Excellence

Action Roadmap

We have defined strategic priorities to implement our new strategy.

*This question is required.

	1	2	3	4	5	6
Don not agree	1	2	3	4	5	6	Strongly agree

Capability Development

All stakeholders have the right capabilities to execute the prioritized activities.

*This question is required.

	1	2	3	4	5	6
Do not agree	1	2	3	4	5	6	Strongly agree

Process & Technology

Our current processes and technology can support our new customer-centric approach.

*This question is required.

	1	2	3	4	5	6
Do not agree	1	2	3	4	5	6	Strongly agree

Sustain Momentum

Energy & Visibility

10.

We mobilize and sustain the energy in teams to drive through and deliver. Our plans are visible.

*This question is required.

	1	2	3	4	5	6
Do not agree	1	2	3	4	5	6	Strongly agree

Accountability

11.

We empower and enable our teams to deliver our cascaded version of customer centricity.

*This question is required.

	1	2	3	4	5	6
Do not agree	1	2	3	4	5	6	Strongly agree

Continuous Improvement

12.

We constantly reflect on what could be done in a better way and we try to improve.

*This question is required.

	1	2	3	4	5	6
Do not agree	1	2	3	4	5	6	Strongly agree

Your Info

13.

First Name*

*This question is required.

14.

Last Name*

*This question is required.

15.

Company*

*This question is required.

16.

Business Email*

*This question is required. This question requires a valid email address.

*required