Active: Service to Sales Quiz

Question 1 of 12We have a strong and mature upsell/cross sell strategy which enables our customer service representatives to hit our revenue goals each month.

Question 2 of 12We have a service to sales program (cross sell/upsell program) which effectively balances service and sales KPI’s for the best customer experience.

Question 3 of 12We have a robust training program which teaches our customer service representatives to effectively probe for needs and effectively solution those needs with revenue generating products.

Question 4 of 12Our customer service representatives and technical support representatives are comfortable and confident with consultative selling.

Question 5 of 12We actively promote a sales oriented culture as part of a holistic customer experience.

Question 6 of 12We have technology tools that enable our customer service representatives to be more effective in selling to the end customer?

Question 7 of 12Our rewards and recognition program is highly motivating for our associates and drives the right behavior.

Question 8 of 12Our coaching strategy enables our supervisors to effectively coach and support associates to more effectively sell, while increasing customer satisfaction.

Question 9 of 12Our real time reporting provides the right level of visibility and insightfulness in sales and customer satisfaction performance.

Question 10 of 12We use insightful analytics to understand what the key drivers of increased sales and customer satisfaction are.

Question 11 of 12We use analytics to scientifically select associates who will perform best servicing customers and selling solutions that will enhance the customer experience.

Final QuestionWe have a customer success platform that can predict customer churn and a customer’s probability to buy certain products.