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How's Your Service?

Page One

1. Do you EXPECT good customer service when patronizing a business? *This question is required.
2. Do you EXPECT better customer service at Christian-owned businesses? *This question is required.
3. Do you EXPECT the level of service to be commensurate with the perceived quality of a product? i.e. Wal-Mart vs. Neiman Marcus, Bellagio Las Vegas vs. the Holiday Inn *This question is required.
5. How do you show your appreciation to a business that offers outstanding customer service?
6. Have you ever continued to patronize a business that provided poor customer service? *This question is required.
7. If yes, what reasons influenced your continued patronage?
8. Have you ever felt discriminated against as a patron? *This question is required.
9. Overtime, you believe that customer service has *This question is required.
11. Do you currently work in a service industry with external customers, consumers or patients? *This question is required.
12. If not, have you ever worked in the service industry at any time in your career?
13. Have you ever been graded, through a workplace evaluation or otherwise, on your customer service skills?
14. Should the customer bear any responsibility for the type of customer service they receive? *This question is required.
15. Which of these, is a factor when determining whether you received good service or not? Please choose all that apply. *This question is required.
19. What is your gender? *This question is required.
20. When were you born? *This question is required.
21. What is your highest level of education completed?
22. What race do you most identify with? *This question is required.
Please include your name if you would like to be acknowledged in my book on customer service due to be released this fall.
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