2016 PA Performance Survey

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PURPOSE: The North American Numbering Council's (NANC's) Numbering Oversight Working Group (NOWG) seeks aggregated input from your organization as to the yearly performance of the Pooling Administrator (PA) services.  Responses to the questions contained in this survey are intended to provide information relative to your satisfaction with the performance of the PA. 

Please note that this survey requests input on the performance of the Pooling Administrator (PA), and not the Routing Number Administrator (RNA) or the North American Numbering Plan Administrator (NANPA).

EVALUATION PERIOD: January 1, 2016 through December 31, 2016

SUBMISSION DEADLINE: 5 PM ET, January 31, 2017

QUALIFICATION: 
Respondents are asked to submit only one (aggregated) survey per functional entity, e.g., per service provider or per regulatory agency.  If multiple surveys for an entity are received, the NANC's NOWG will consolidate the responses so that one response per entity is counted.

SURVEY DESCRIPTION: Your satisfaction ratings will be combined with all other survey responses for each of the questions.  Your comments recorded in the comment box at the end of the survey are strongly encouraged, especially if a rating of "Not Met" has been selected. Specific examples of your experiences with the PA will provide valuable information concerning current processes that are working well and in identifying areas where process improvements are needed.   

FURTHER INFORMATION: Direct all inquiries to the following NOWG contacts:

Ms. Laura Dalton
Verizon  
914-741-7018
laura.r.dalton@verizon.com

Ms. Karen Riepenkroger
Sprint
913-315-8546 

karen.s.riepenkroger@sprint.com

SURVEY DOWNLOAD SITES:
A blank copy of this survey is also available for downloading from the following websites:  www.nationalpooling.com or www.nanc-chair.org.

SURVEY RESULTS: Overall survey results will be incorporated into the PA 2016 Performance Evaluation Report and will be posted at www.nanc-chair.org.