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Internet Shopping

Please indicate to what extent you Agree or Disagree with the following statements, where 5 means you strongly Agree and 1 means you strongly Disagree. Please put stick in the box.

1. I do not trust online payment system

1	2	3	4	5
1	2	3	4	5

2. Providing a credit card information is too risky for me

1	2	3	4	5
1	2	3	4	5

3. The product/service may not be worth purchasing

1	2	3	4	5
1	2	3	4	5

4. There is a possibility that price may decrease and I will waste money

1	2	3	4	5
1	2	3	4	5

5. There is a possibility of additional charges in the future

1	2	3	4	5
1	2	3	4	5

6. There is a possibility of impulse buying

1	2	3	4	5
1	2	3	4	5

7. It is very difficult to evaluate the characteristics of the product/service accurately

1	2	3	4	5
1	2	3	4	5

8. The product/service do not provide the web-advertised benefits

1	2	3	4	5
1	2	3	4	5

9. There is a high possibility that product/service does not perform as it supposed to

1	2	3	4	5
1	2	3	4	5

10. It is very difficult to place the order

1	2	3	4	5
1	2	3	4	5

11. It is very difficult to find the appropriate website

1	2	3	4	5
1	2	3	4	5

12. It is very difficult to purchase the product without seeing it in person

1	2	3	4	5
1	2	3	4	5

13. It is very difficult to purchase the service without examining its usefulness first

1	2	3	4	5
1	2	3	4	5

14. My friends/family have a negative opinion about online shopping

1	2	3	4	5
1	2	3	4	5

15. There is a lack of face-to-face interaction with seller

1	2	3	4	5
1	2	3	4	5

16. There is pressure from family/friends (Post-purchase)

1	2	3	4	5
1	2	3	4	5

17. Public opinion about online shopping can influence my purchase decision

1	2	3	4	5
1	2	3	4	5

18. There is the risk of spending too much time making order

1	2	3	4	5
1	2	3	4	5

19. There is the risk of wasting too much time while searching preferable product/service

1	2	3	4	5
1	2	3	4	5

20. There is the possibility of waiting a long time for the delivery

1	2	3	4	5
1	2	3	4	5

21. When I use the Internet to purchase, I feel uncomfortable

1	2	3	4	5
1	2	3	4	5

22. When I use the internet to purchase, I have a feel anxious

1	2	3	4	5
1	2	3	4	5

23. When I use the internet to purchase, it can cause me to experience unnecessary tension

1	2	3	4	5
1	2	3	4	5

24. I feel uncomfortable when I pay in advance for a product/service

1	2	3	4	5
1	2	3	4	5

25. I feel frustrated when I cannot achieve my buying goals

1	2	3	4	5
1	2	3	4	5

26. I feel that I am losing my self-esteem

1	2	3	4	5
1	2	3	4	5

27. My personal information could be used without my knowledge

1	2	3	4	5
1	2	3	4	5

28. There is a possibility that I could receive unwanted emails

1	2	3	4	5
1	2	3	4	5

29. I can lose my privacy due to the improper use of my personal information

1	2	3	4	5
1	2	3	4	5

30. There is a possibility that my personal information would be tracked by websites

1	2	3	4	5
1	2	3	4	5

31. There is a possibility that my personal credit card information will be hacked/leaked

1	2	3	4	5
1	2	3	4	5

32. There is a possibility of not receiving the product on time

1	2	3	4	5
1	2	3	4	5

33. There is a possibility of not receiving the product at all

1	2	3	4	5
1	2	3	4	5

34. There is a risk of the product/service taking a long time to be delivered/provided

1	2	3	4	5
1	2	3	4	5

35. There is a risk of receiving a damaged or inappropriate product or service

1	2	3	4	5
1	2	3	4	5

Please answer the following questions:

36. Where do you currently live?

37. What is your gender?

38. What is your age?

39. Indicate your level of education

40. What is your current occupation?

41. Your monthly income (Euro) is between:

42. How many hours a day do you use INTERNET?

43. Please indicate for how many times per week/month/year do you buy online?

44. For what type of product/services you buy online most? (you can choose multiple answers)

Clothing and Accessories
Electronic Services (Bank services, governmental services, personal services)
Restaurants, Bars or clubs (Food, Drink, table reservation)
Airplane, Bus, Train tickets
Household goods and Furniture
Computers, Gadgets and other software

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