2017 Payments Survey

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Retail NZ is undertaking an analysis of the costs of retail payments in New Zealand. This is the third year we have run this survey and the results will allow us to compare over time how customers throughout New Zealand are making payments, and the cost to businesses for accepting different payment types. 

The results will inform our advocacy work and will help us to raise awareness about the cost of payments, and to bring these cost down.

Your responses will be treated as strictly confidential and only high level aggregated information across all respondents will be published.

The questions ask you to provide information about your business’s volumes and values for different payments types (eg cash, EFTPOS, credit cards) and your transaction-related costs for each type during 2016. If you are a franchise operator or a buying group and do not have access to this information, please forward the survey onto your members.

If you have any questions or need help completing the survey please contact Annika Chapman at Retail NZ by email to annika.chapman@retail.kiwi or phone 022 603 1211.

In order to make sure that we have a representative sample of retailers, please provide some general information about your company’s characteristics:
1. How many employees does your business have in New Zealand? *This question is required.
2. How many retail stores does your business operate in New Zealand? *This question is required.
3. What is your business's total annual retail turnover in New Zealand? *This question is required.
4. Select your business's predominant activity in terms of sales: *This question is required.
  • * This question is required.
5. Who does your business bank with for accepting payments? *This question is required.
6. Does your business accept contactless credit or debit card payments in New Zealand? *This question is required.
7. If your business accepts contactless payments, does your bank statements separate the fees charged for accepting credit card payments from the fees charged for accepting contactless debit card payments? *This question is required.