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2017 Rapid Assessment for Water System Customers

Rapid Assessment for Water System Customers

1. We would like to learn more about chemicals in the treated water (eg. chlorine, fluoride). 
Perhaps you don't have any concerns about your water! We are glad! 
Community members often would like to know more about the chemicals used to treat water. This information may help you understand the important health benefits of drinking treated water. Jump to resources for understanding chemicals in treated water.
2. We would like more information about the water treatment process so that we trust the treated water.
It sounds like you trust the water in your community already and that is comforting to know. 
More information is always helpful when you are making decisions about your health, especially when it concerns the water you drink. ​ Jump to resources for promoting trust in treated water.
3. We would like to know what services we support when we pay our water bill. 
We believe healthy systems have customers who know what activities and services are paid for from revenue collected from customer payments. 
Water bills and service fees are often one of the most important contributions to water system functioning. Jump to resources on what your water bill supports.
4. We wish our water/sewer service would respond to our ideas for improvement.
Maybe your water/sewer service already listens to their customers' ideas and suggestions. 
Your utility needs your feedback, both positive and negative, in order to provide you with the best possible service. Jump to resources for offering feedback and voicing concern. 
5. We need help in order to afford our monthly water/sewer bill. 
When utilities are able to collect payments from their customers that creates a healthy and sustainable system for the entire community. We are happy you are able to budget for this expense!
An inability to afford basic services like water is a difficult situation, requiring some creative ways to help. Jump to resources on difficulty affording the water bill
6. We are drinking untreated water and want to know if it is safe.
It can be unsettling not knowing if the water you are consuming is safe. It is reassuring you know it's safe! 
Drinking untreated water has a number of health risks that are important to consider. Jump to risks of drinking untreated water. 
7. We would like to engage fellow community members, the local water utility, and/or local leadership in a difficult conversation relating to water. 
We are glad to know that you are able to have difficult dialogues with your local leadership. 
Many issues regarding your water system can become serious when there is difficulty talking about them with other stakeholders, and therefore they continue to cause problems. Jump to resources for engaging others on the topic of water.
8. We would like to celebrate our water culture
Recognizing and celebrating traditions can be incorporated into nearly every part of daily life. Including water. We are happy to know your community already knows the culture and traditions of your people.
From ceremony to subsistence to recreation, water is part of our tradition. Celebrating our water culture can help bring our community together. Jump to resources for water is life. 
9. We would like to recognize the hard work of our water/wastewater treatment plant operators and staff. 
It sounds like the operators are already recognized for their contributions and hard work. 
Water treatment plant operators and staff have a tremendous responsibility to provide safe and accessible water to their communities. Take the time to acknowledge their hard work, it will help the staff value and respect their responsibilities. Jump to resources for recognizing water utility staff. 
10. We would like to educate our youth about safe and available water.
It has been said that we do not inherit the land from our ancestors but borrow it from our children. Maybe the youth in your community already know about safe and available water.  
Our youth's actions will help determine the future success of our water system. Jump to resources for educating youth about water.