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Patient Financial Services Customer Service Survey
1. Timeliness of receiving your statement/bill
2. Accuracy of your statement/bill
3. If you had the need to call one of our Account Representatives, how would you rate the customer service you received?
4. Was the Account Representative's explanation clear and easy to understand?
5. The Account Representative ability to educate you about our payment options or financial assistance programs.
6. Have you used the on-line bill pay?
7. Did it take more than one phone to our Account Representatives to resolve your issue?
8. Did the Account Representative resolve your issue to your satisfaction?