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Public Service Satisfaction Survey The Embassy of The Republic of Indonesia The Hague 2017

The Embassy of The Republic of Indonesia in The Hague would like to hear your input regarding our public services within the Embassy. We need the information to deliver better services, and to engage with the people that we serve as part of what we do as civil servants. Please kindly fill this survey, it will only take 5 minutes of your time. Thank you.
1. What is the requested service that you ask on the Embassy? *This question is required.
2. Do you find it difficult to fulfill the procedure asked by the Embassy?
3. Are you satisfied with the procedure or the service given by the staff from the Embassy?
4. Are you satisfied with the duration of time needed to process the requested service?
5. What do you think about the price for the service?
6. Did you get the service as precisely as the provision from the Embassy?
7. Did the staff show adequate competence when they gave you their service?
8. Did the staff behaved properly when they are giving the service?
9. Does the Embassy provide you with tools for giving complaints, suggestions or inputs?
10. Do you think the provided tools for complaints, suggestions, or inputs is enough?
11. Are you satisfied with how the Embassy respond to your complaints, suggestions or inputs?
13. Thank you for your participation. We hope that this survey can help bringing even better service for you in the future. For authentication purposes, we ask you kindly to fill in your identity. All personal information that we collect will be keep classified and we will not share it to any third parties.
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