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Member Satisfaction Survey

Thanks for Completing This Important Survey!

We would like to know about your experience at the credit union so that we can make your next experience even better! We appreciate your time and feedback. This quick survey will only take a few minutes of your time.

1. Based on your experiences, how likely are you to recommend this credit union to a friend, family member, or colleague? *This question is required.

Not Likely

Very Likely

2. Why did you give the above answer? You may select more than one.

Interaction with Employees In-Person
Interaction with Employees on Phone
Loan Rates
Deposit Rates
Online Banking and Bill Pay
Location
Other - Write In Please enter an 'other' value for this selection.

3. Please rate your experience using the credit union's products and services in the following areas: *This question is required.

Space Cell	Far Below Expectations	Below Expectations	Neutral	Above Expectations	Far Above Expectations	Not Applicable
In Branch Transactions	In Branch Transactions: Far Below Expectations	In Branch Transactions: Below Expectations	In Branch Transactions: Neutral	In Branch Transactions: Above Expectations	In Branch Transactions: Far Above Expectations	In Branch Transactions: Not Applicable
Online Transactions	Online Transactions: Far Below Expectations	Online Transactions: Below Expectations	Online Transactions: Neutral	Online Transactions: Above Expectations	Online Transactions: Far Above Expectations	Online Transactions: Not Applicable
Telephone Transactions	Telephone Transactions: Far Below Expectations	Telephone Transactions: Below Expectations	Telephone Transactions: Neutral	Telephone Transactions: Above Expectations	Telephone Transactions: Far Above Expectations	Telephone Transactions: Not Applicable
Bill Pay	Bill Pay: Far Below Expectations	Bill Pay: Below Expectations	Bill Pay: Neutral	Bill Pay: Above Expectations	Bill Pay: Far Above Expectations	Bill Pay: Not Applicable
Mobile Banking	Mobile Banking: Far Below Expectations	Mobile Banking: Below Expectations	Mobile Banking: Neutral	Mobile Banking: Above Expectations	Mobile Banking: Far Above Expectations	Mobile Banking: Not Applicable
Consumer Lending	Consumer Lending: Far Below Expectations	Consumer Lending: Below Expectations	Consumer Lending: Neutral	Consumer Lending: Above Expectations	Consumer Lending: Far Above Expectations	Consumer Lending: Not Applicable
Mortgage Lending	Mortgage Lending: Far Below Expectations	Mortgage Lending: Below Expectations	Mortgage Lending: Neutral	Mortgage Lending: Above Expectations	Mortgage Lending: Far Above Expectations	Mortgage Lending: Not Applicable
Credit Cards	Credit Cards: Far Below Expectations	Credit Cards: Below Expectations	Credit Cards: Neutral	Credit Cards: Above Expectations	Credit Cards: Far Above Expectations	Credit Cards: Not Applicable
Deposit Services	Deposit Services: Far Below Expectations	Deposit Services: Below Expectations	Deposit Services: Neutral	Deposit Services: Above Expectations	Deposit Services: Far Above Expectations	Deposit Services: Not Applicable