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DEKKER After Sales Survey

DEKKER After Sales Support

Here at DEKKER Vacuum Technologies, Inc., we are continually working to improve our After Sales service and would like to hear your feedback on how we performed. In this short survey, you will be able to give us feedback on our in-house After Sales Support, as well as our Field Service Technicians. If you have had a DEKKER Field Service Technician visit your facility, please be sure to answer the questions on Page 2.

1. On a scale of 1 to 5, where 1 = Very Dissatisfied and 5 = Very Satisfied, please indicate your overall satisfaction with the following in regards to in-house DEKKER After Sales Support: *This question is required.

Space Cell	1	2	3	4	5
Response time to your initial call for service	Response time to your initial call for service: 1	Response time to your initial call for service: 2	Response time to your initial call for service: 3	Response time to your initial call for service: 4	Response time to your initial call for service: 5
Product knowledge and competence	Product knowledge and competence: 1	Product knowledge and competence: 2	Product knowledge and competence: 3	Product knowledge and competence: 4	Product knowledge and competence: 5
Timeliness of resolution	Timeliness of resolution: 1	Timeliness of resolution: 2	Timeliness of resolution: 3	Timeliness of resolution: 4	Timeliness of resolution: 5
Quality of resolution	Quality of resolution: 1	Quality of resolution: 2	Quality of resolution: 3	Quality of resolution: 4	Quality of resolution: 5
Ability to resolve your issue, or answer your question(s), during the first call and/or e-mail	Ability to resolve your issue, or answer your question(s), during the first call and/or e-mail: 1	Ability to resolve your issue, or answer your question(s), during the first call and/or e-mail: 2	Ability to resolve your issue, or answer your question(s), during the first call and/or e-mail: 3	Ability to resolve your issue, or answer your question(s), during the first call and/or e-mail: 4	Ability to resolve your issue, or answer your question(s), during the first call and/or e-mail: 5
Courtesy and professionalism	Courtesy and professionalism: 1	Courtesy and professionalism: 2	Courtesy and professionalism: 3	Courtesy and professionalism: 4	Courtesy and professionalism: 5
Information and literature provided	Information and literature provided: 1	Information and literature provided: 2	Information and literature provided: 3	Information and literature provided: 4	Information and literature provided: 5

2. Did the After Sales Support associate answer your question or resolve your problem? *This question is required.

3. How many calls and/or e-mails did it take to resolve the issue or answer your question(s)?

Please enter an 'other' value for this selection.

4. What was the nature of service call (what type of issue)? *This question is required.

Please enter an 'other' value for this selection.

5. Are there any areas our DEKKER After Sales Support team could improve on? *This question is required.