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Outfox Feedback - July 2017

1. What is your email address? (By taking this survey, you will be entered into a drawing to win a $50 Steam gift card!) This question requires a valid email address.

2. On a scale of 0-10, how likely are you to recommend Outfox to a friend? *This question is required.

	0	1	2	3	4	5	6	7	8	9	10
Least Likely	0	1	2	3	4	5	6	7	8	9	10	Most Likely

3. What would you change about Outfox? *This question is required.

Faster speeds
Easier to use app interface
More game support
More server locations
Other - Write In Please enter an 'other' value for this selection.

3. What region are you located in?

Please enter an 'other' value for this selection.

4. What country are you located in?

5. What game server/region do you prefer to connect to when gaming?

Please enter an 'other' value for this selection.

6. How many hours a week do you spend gaming?

7. How fast is your Internet connection?

Very Slow	Slow	Average	Fast	Very Fast
Very Slow	Slow	Average	Fast	Very Fast

8. How would you describe your typical Internet performance while gaming?

Very Slow	Slow	Average	Fast	Very Fast
Very Slow	Slow	Average	Fast	Very Fast

9. Does Outfox improve your online gaming experience?

Never	Not Often	Sometimes	Most of the Time	Every Time
Never	Not Often	Sometimes	Most of the Time	Every Time

10. Are you using Outfox at least once a week?

11. How many times do you use Outfox per week?

11. Why did you stop using Outfox? (please check all that apply)

Outfox does not support the games I play
Outfox did not improve my in-game ping
I could not tell what Outfox was doing
I prefer to use a tool/application other than Outfox
I do not game very often

11. When using Outfox, do you have a clear understanding of what the application is doing?

Not Clear	Neutral	Clear
Not Clear	Neutral	Clear

12. What did you not understand about Outfox? (check all that apply) *This question is required.

Choosing servers was confusing
It was hard to tell if Outfox was connected
It was confusing to start using Outfox
It was hard to understand if Outfox made my connection better

12. What features should we add to Outfox next? Please indicate your interest by moving the slider.

No!

Maybe

Yes!

Live performance graph with network statistics, such as ping

List of past gaming sessions

Run in task tray mode and auto-start

Jitter statistics

Packet loss statistics

Support for more games

Comments

13. Please rank the following network performance metrics from 1-3, with 1 being most important. Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3
Stability (no ping jitter or spikes)	Rank Stability (no ping jitter or spikes) as 1 out of 3	Rank Stability (no ping jitter or spikes) as 2 out of 3	Rank Stability (no ping jitter or spikes) as 3 out of 3
Packet loss	Rank Packet loss as 1 out of 3	Rank Packet loss as 2 out of 3	Rank Packet loss as 3 out of 3
Ping	Rank Ping as 1 out of 3	Rank Ping as 2 out of 3	Rank Ping as 3 out of 3

14. How much would you be willing to pay for an application that lowers your ping in online games?

15. What games are you currently playing? (check all that apply)

16. How did you hear about Outfox?

Please enter an 'other' value for this selection.

17. What other applications do you use to enhance your online gaming experience? Please select all that apply.

Haste
WTFast
Killping
I do not use any other applications
Other - Write In Please enter an 'other' value for this selection.

18. Is there anything else you'd like to add about your experience with Outfox?

19. Do you use overlays while gaming?

20. If Outfox had an overlay that included network performance data such as ping, would you use the Outfox overlay while gaming?

20. Which screen orientation do you use while gaming?

21. Based on your first visit to the Outfox website, how interested were you in Outfox?

Very Uninterested	Uninterested	Neutral	Interested	Very Interested
Very Uninterested	Uninterested	Neutral	Interested	Very Interested

22. Does the website clearly describe what Outfox is and why you would use it?

Very Unclear	Unclear	Neutral	Clear	Very Clear
Very Unclear	Unclear	Neutral	Clear	Very Clear

23. Are you interested in participating in a customer interview (via email, phone, or video conferencing) to talk more about your experience with Outfox? If selected, you may be eligible to win a Steam gift card or other cool prizes!