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2018 Contact Center Future Readiness


Thank you for your interest in Cornerstone’s Contact Center Future Readiness survey. 

This survey covers contact center topics ranging from organizational structure and technology utilization to process and data best practices. Your responses will be scored in real time, and at the end of the survey, your Future Readiness score will be tallied. It’s important that you provide candid responses to every question to ensure that your score is accurate. The survey should take about 10 minutes and all of your responses will be kept confidential.

If you have questions or any trouble accessing the survey, please contact Ryan Brogan at

Thank you in advance for your participation.