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Blacklane Frequent Flyer Claims

Missing Frequent Flyer Miles

As a Blacklane customer, you can earn miles for every ride you take. However, on very rare occasions, it may happen that the miles do not appear in your account.

To claim your missing miles, simply fill out this form. Crediting of miles can take up to six weeks after the ride, so please do not submit a mileage claim until after this six-week period.

Certain rates are excluded from miles collection.
Mileage reward promotions cannot be combined.
Not all rides are eligible for miles, i.e. rides booked with a voucher.
Retroactive miles collection is only possible for the past 2 months.

Note: it may take up to six weeks for your miles to be credited to your account if your claim is successful.