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Purchasing Internal User Survey

INTERNAL PURCHASING DEPARTMENT SURVEY

The Dallas County Purchasing Department values your opinion!

As the new Director of Purchasing for Dallas County, I want to personally hear from you on how well we currently meet your expectations.   Additionally, I am very interested in obtaining your feedback on areas you feel we can provide additional support.   

My expectations is to provide each client department excellent customer service, while driving the organization to an acquisition planning model.  An open, fair, transparent and efficient procurement process will be implemented to ensure we meet our core operational goals and meet all regulatory requirements.   Please help us improve our customer service by completing this survey. 

1.
The Dallas County Purchasing Department is professional and polite.
2.
Purchasing Staff  helped to provide accurate information.
3.
The Staff demonstrated knowledge of the procurement process.
4.
The Procurement was handled in a timely and professional manner.
5.
Purchasing Department provides professional guidance on procurement strategies.
6.
Requisitions are processed in a timely manner.
7.
Purchasing responds to phone calls and emails within 24 hrs. or one business day.
8.
Purchasing provides adequate training for client departments. 
9.
When notified, Purchasing steps in and provides assistance with vendor compliance or performance issues.
10.
Overall, I am satisfied with my experience with the Purchasing Department.
11. Do you feel the Dallas County purchasing process for item less than $50k is efficient?  
12. Do you feel a purchasing card program would make small dollar purchases (under $3k) more efficient?
13. Do you think the Purchasing process is efficient for items over $50k?
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