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2017 CXMB Series Corporate Edition Report

About You and Your Brand

Execs In The Know and COPC Inc. would like to thank you for taking the time to complete this year's CXMB Series survey. The survey is approximately 120 questions, and should take 20 to 25 minutes to complete. Your participation will go a long way in helping us provide valuable insights for customer experience organization like yours and others.

For the purposes of this survey, please bear in mind that we define channels in the following way:

Traditional Care — Phone (including IVR), Email, Snail Mail and In-Person
Interactive Care — Online Chat, Video Chat, FAQ, Chatbots, Online Self-Help Tools
Social Media Care — Twitter, Facebook, Forums, Hosted Communities, etc.
Mobile Care — Mobile Chat, SMS/Text and Mobile Applications (Apps)

Once again, thank you for you participation. We look forward to sharing the results in early 2018.

If you would like to save your progress or share a survey in progress with another individual at your organization, please use the "Save and Continue" link at the very top of any survey question page. Be sure to generate a new "Save and Continue" link each time you add new answers, and please complete the survey as you go in order to avoid missing questions.

If you have any questions regarding this survey, please contact
Jim Von Seggern, COPC Inc. at
6. What type of business does your company engage in? *This question is required.
7. What industry does your company represent? *This question is required.
8. Annual corporate revenue? *This question is required.