| Enhancing IT Operations analytics (ITOA) |
|
|
|
|
|
|
|
| Meeting Service Level Agreements (SLAs) |
|
|
|
|
|
|
|
| Meeting security and compliance requirements |
|
|
|
|
|
|
|
| Consolidation of duplicative systems/functions from consolidation/footprint reduction |
|
|
|
|
|
|
|
| Enhanced visibility into delivery of IT services |
|
|
|
|
|
|
|
| Expanding use of “big data” analytics and tools |
|
|
|
|
|
|
|