Definition of Terms Survey

Our team wants to learn about how you define the terms you use in your working environment. We hope you can take a few minutes to fill out this survey. Your responses will help us see what needs to be done to improve your experience with our products.

What is the name of your company?

2. What is your role there?

3. What do you call a user who performs actions depending on an assigned role?

4. Are your a Managed Services Provider?

What do you call the companies you provide services for?

5. Do you have a name for a collection of standard procedures, processes, scripts, or other resources you use to perform tasks?

6. What do you call the amount of work that is required to complete a task? (It may vary by hours, or hours and minutes.)

7. How do you refer to the amount of calendar time that is required to complete a task or set of tasks?

8. What do you call the total time and materials cost estimate that is calculated when generating an SOW (Statement of Work) for your service delivery?

9. What is your name for the amount you will charge the customer for that work? How do you determine the breakpoint for the work you will do for your customers?

10. Do you have a specific word for a group of people actively working on a project?

11. We are interested in any terminology you use that describes workflow, process, and completion of the services you provide for your customers.