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Customer Sustainability Survey III

Acer Corporate Sustainability Survey


Dear Sir/Madam,


We would like to take the opportunity to get your thoughts and opinions through the survey below.  Your feedback is valuable to us. Thank you for your participation. Should you have any questions or suggestions, please feel free to contact us.

cr.acer@acer.com

Acer Corporate Sustainability Office


* Required

A. Stakeholder Information


Please provide your basic information.
1. 1. Your relationship with Acer *This question is required.

B. Governance

For each topic, please choose the answer that best describes your level of concern.
3. 1. Corporate Governance/Code of Conduct
Ethical business practices; Corporate governance; Anti-trust; Anti-corruption *This question is required.
Very HighHighModerateLowVery Low
4. 2. Compliance
To comply with laws and regulations concerning environment, marketing communication, product responsibility, product and service labeling, etc. *This question is required.
Very HighHighModerateLowVery Low
5. 3. Information Governance
Ensure that information security is the corporation's responsibility and one of the objectives of corporate governance.  This includes relevant policies, establishment of management systems, and prevention mechanisms. *This question is required.
Very HighHighModerateLowVery Low
6. 4. Transparency and Grievance Mechanisms
Disclosure and reporting of information regarding economic, environmental and social aspects.  This includes open grievance mechanisms regarding the environment, human rights, labor practices and impacts on society. *This question is required.
Very HighHighModerateLowVery Low
7. 5. Stakeholder Engagement
Communication, consultation, dialogue and cooperation with stakeholders. *This question is required.
Very HighHighModerateLowVery Low

C. Economic

For each topic, please choose the answer that best describes your level of concern.
8. 1. Sustainable Strategy
Including the vision, strategy and Acer's sustainable business plan. *This question is required.
Very HighHighModerateLowVery Low
9. 2. Financial Performance
Economic value generated and distributed by the Corporation, including revenues, employee wages, payments to shareholders, taxes, etc. *This question is required.
Very HighHighModerateLowVery Low
10. 3. Influence and Value Creation
Impacts on local economy due to the Corporation's business and social activities, infrastructure investment and services support (e.g. provision of job opportunities, enhancing skill and knowledge, creating social values, etc.) *This question is required.
Very HighHighModerateLowVery Low
11. 4. Operational Risk Management
Control and adaptation of risks and opportunities and corresponding strategies *This question is required.
Very HighHighModerateLowVery Low
12. 5. Customer Management
Identification of market and customer; Customer satisfaction; Application of new technologies on customer relations, Excellent service quality *This question is required.
Very HighHighModerateLowVery Low
13. 6. Innovative Products and Services
Investment in enhancements to innovation capability and efforts to acquire/protect intellectual property rights.  Innovative products and services that respond to the development and evolution society. *This question is required.
Very HighHighModerateLowVery Low
14. 7. Public Policy and Initiative
Initiatives, partnerships and activities designed to use public policy to promote sustainable business practices; Political contributions *This question is required.
Very HighHighModerateLowVery Low

D. Environmental

For each topic, please choose the answer that best describes your level of concern.
15. 1. Energy and Climate Change
Energy consumption; Strategies and performances of energy conservation; Goals and outcomes on GHG emissions reduction *This question is required.
Very HighHighModerateLowVery Low
16. 2. Environmental Policy and Management
Environmental policy and management system (ISO 14001); Cost of environmental management; Emission treatment and waste disposal *This question is required.
Very HighHighModerateLowVery Low
17. 3. Circular Economic and Product Stewardship
Actions to reduce environmental impact, including life cycle management, using recycled materials, enhanced product energy efficiency, reduction and recycling of packaging materials, reducing enviromental impacts of transportation, and developing plans for circular economy. *This question is required.
Very HighHighModerateLowVery Low
18. 4. Water Resource Management
Water resource management plan, consumption performance and waste water discharge. *This question is required.
Very HighHighModerateLowVery Low
19. 5. Supplier Environmental Performance
Supplier environmental impact assessment; Environmental management; Water management; Energy management; Hazardous substance, waste water, waste and air emissions management *This question is required.
Very HighHighModerateLowVery Low

E. Social

For each topic, please choose the answer that best describes your level of concern.
20. 1. Product Responsibility and Customer Safety
Significant product and service categories for which health and safety impacts are assessed for improvement; Efforts on prevention and control of impact on users (e.g. low blue light display). *This question is required.
Very HighHighModerateLowVery Low
21. 2. Customer Data Protection
Policy and mechanisms for customer privacy; Management of customer privacy to avoid losses of customer data. *This question is required.
Very HighHighModerateLowVery Low
22. 3. Labor Management and Relations
Provide multiple communication channels.  Cultivate an engaged culture with open and consistent communication.  Promote healthy employee relations. *This question is required.
Very HighHighModerateLowVery Low
23. 4. Talent Attraction & Retention
Actions taken to strengthen the Corporate's competitiveness on talent market (e.g. employee satisfaction surveys, benefits, formulation and review of long-term incentives); Investment in and development of a talent pool of potential future employees (e.g. industry-academia cooperation plan, intern program) *This question is required.
Very HighHighModerateLowVery Low
24. 5. Occupational Health and Safety
Occupational health and safety management system (OHSAS 18001); Percentage of total workforce represented in formal joint management–worker health and safety committees; Occupational injury and diseases; Lost days and absenteeism; Total number of work-related fatalities *This question is required.
Very HighHighModerateLowVery Low
25. 6. Human Rights, Diversity and Equal Opportunity
Equal remuneration for women and men; Diversity and equal opportunity; Non-discrimination; Freedom of association and collective bargaining *This question is required.
Very HighHighModerateLowVery Low
26. 7. Human Capital Development
Average hours of training per year per employee; Programs for skills management and lifelong learning; Regular performance and career development reviews *This question is required.
Very HighHighModerateLowVery Low
27. 8. Supplier Social Performance
Supplier human rights assessment; Social impact assessment; Supplier management for labor practices *This question is required.
Very HighHighModerateLowVery Low
28. 9. Conflict Mineral
Conflict minerals policy; Due diligence process; Actions and disclosure *This question is required.
Very HighHighModerateLowVery Low
29. 10. Community Philanthropy and Digital Inclusion
Local community engagement and corporate charitable activities. Enabling accessibility of ICT by all people regardless of age, gender, minority of income, location or other characteristics. *This question is required.
Very HighHighModerateLowVery Low
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