Customer Satisfaction Survey

1. Overall, how satisfied or dissatisfied are you with SINTEC UK?

• Very satisfied
• Somewhat satisfied
• Neither satisfied nor dissatisfied
• Somewhat dissatisfied
• Very dissatisfied

2. Which of the following words best describe SINTEC UK? (tick all that apply)

• Reliable
• High quality
• Flexible
• Responsive
• One stop shop
• Overpriced
• Impractical
• Ineffective
• Poor quality
• Unreliable
• Other (please specify) Please enter an 'other' value for this selection.

3. How well does SINTEC meet your needs?

• Extremely well
• Very well
• Somewhat well
• Not so well
• Not at all well

4. How would you rate the quality of our installation works on site?

• Excellent
• Good
• Satisfactory
• Poor
• Very poor

5. Tendering and commercial process

Please rate the following aspects of our tendering process (Tick one per row)
 

Space Cell	Excellent	Good	Satisfactory	Poor	Very Poor
Responsiveness during tender stage	Responsiveness during tender stage: Excellent	Responsiveness during tender stage: Good	Responsiveness during tender stage: Satisfactory	Responsiveness during tender stage: Poor	Responsiveness during tender stage: Very Poor
Understanding of project requirements	Understanding of project requirements: Excellent	Understanding of project requirements: Good	Understanding of project requirements: Satisfactory	Understanding of project requirements: Poor	Understanding of project requirements: Very Poor
Commercial transparency	Commercial transparency: Excellent	Commercial transparency: Good	Commercial transparency: Satisfactory	Commercial transparency: Poor	Commercial transparency: Very Poor
Timeliness of submissions	Timeliness of submissions: Excellent	Timeliness of submissions: Good	Timeliness of submissions: Satisfactory	Timeliness of submissions: Poor	Timeliness of submissions: Very Poor

6. How would you rate the competence of our site management?

• Very competent
• Good
• OK
• Low competence
• Incompetent

7. How would you rate the professionalism of our project management?

• Exceptional
• Professional
• Does the job
• Needs urgent improvements
• Unacceptable

8. Our ability to build and maintain good relationship?

• Extremely well
• Very well
• Somewhat well
• Not so well
• Not at all well

9. Our ability to communicate effectively (verbally and in writing)?

• Excellent
• Good
• Can be improved
• Struggling
• Very poor

10. How responsive and attentive have we been to your concerns and requests?

• Extremely responsive
• Very responsive
• Somewhat responsive
• Not so responsive
• Not at all responsive

11. How would you rate the value for money of our services?

• Excellent
• Above average
• Average
• Below average
• Poor

12. How would you rate our reliability as a supplier (resource availability, delivery against programme, issue resolution)?

• Excellent
• Above average
• Average
• Below average
• Poor

13. What qualities apply to SINTEC? (tick all that apply)

• Proactive and innovative
• Committed to long term partnerships
• Easy to work with
• Environmentally responsible
• Creative and forward thinking
• Professionals with integrity
• Technological knowledge
• Acts swiftly to meet needs

14. How likely are you to use our services again?

• Extremely likely
• Very likely
• Somewhat likely
• Not so likely
• Not at all likely

15. How likely is it that you would recommend SINTEC to a friend or colleague?

• Extremely likely
• Very likely
• Somewhat likely
• Not so likely
• Not at all likely