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State of Community Management 2018

The State of Community Management 2018 survey is now closed.

Thank you for your interest. You can sign up here to learn when the report is released this Spring. 


Our research provides critical insights for community management practitioners and the industry as a whole. We couldn't do it without your help and hope it also prompts you to reflect and gain insight into your own progress and opportunities.

Please answer this survey based on your experience with a focus on one specific community or community program. You are welcome to submit separate survey responses for as many communities as you like. Be as accurate as you can - we understand many answers will require an estimate. Note: Your individual survey data will not be shared with anyone, and we scrub the data we use to make sure it can't be disaggregated back to your community

There are a few data points that you should collect or estimate before starting:

  • Average monthly number of answers generated by your community
  • Average monthly number of searches on your community
  • Percent of searches that result in a click-through
  • Monthly community budget (including platform & staff)

The survey should take you about 25 minutes to complete. In return, you will get our never-ending gratitude and a little treat in the form of a Starbucks or Dunkin' Donuts gift card. 

If you have any questions, please contact

We will release the 9th annual State of Community Management report in May 2018. 

Let's get to it!

Rachel Happe
Chief Research Officer and Co-Founder
The Community Roundtable
1. Contact Information
We collect this information to contact you if we have questions about or to verify your responses and to share research results. Your contact information will not be used for any other purpose without your expressed permission. If, for any reason, you are not comfortable with sharing a specific field, then please enter "XX" in that field.
This question requires a valid email address.
Would you like to receive TheCR's monthly community newsletter?
5. Has your community program management moved reporting departments/functions over the last 12 months? *This question is required.
6. From which department to which department has your community program moved? *This question is required.

This survey asks for data on engagement, staffing, and a number of aspects of community that can apply to single communities or community programs.

Are you taking this survey from the point of view of a single community or an entire community program with multiple communities?

*This question is required.
This question requires a valid number format.

What best describes the primary audience that your community serves?

Tip: External vs. InternalExternal communities primarily serve people outside of the organization, and internal communities primarily serve employees. *This question is required.
9. What classification best describes your community's primary use case? *This question is required.
9. What classification best describes your community's primary use case? *This question is required.
9. What classification best describes your community's primary use case? *This question is required.
9. What other use cases, besides the primary one, does your community program support? *This question is required.
12. What other platforms do you use for this community? (You don’t need to select your primary platform again)
13. Do you expect to migrate your community to a new primary platform in the next 12 months? *This question is required.