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VITA Service Innovation Journey Registration

Thank you for your interest in the Service Innovation Journey.  Due to high levels of interest, the workshops are now full.  To be added to a waiting list in case of cancellations and/or for possible future workshops, please provide your contact information by completing/submitting these forms.  Thank you!!

You are invited to help VITA refine its service delivery model.....
As part of the MSI, VITA will implement a new service management model to enhance service delivery, transparency and efficiency.  This new model is founded on a best-practices-based platform that is easily configurable to a specific environment.  It will be rolled out in phases.  The platform will be implemented and matured with the input of agency staff via the service innovation journey to increase the ease of doing business with VITA.
What is the service innovation journey? It is a series of four fun, interactive, structured workshops designed to purposefully and collaboratively innovate how VITA delivers services to agencies.

Who is invited? Agency IT and business staff with an interest in having input into how VITA will provision services in the future.

When and where?
As the workshops build on each other, we ask that registrants plan to participate in ALL sessions including the Roadmap Presentation.

Workshop # 1 - Purposeful Innovation: Understand stakeholder needs for VITA service delivery (ordering new services, fixing outages/ problems, rolling out changes, executing projects, innovating new services, billing)
Location: University of Richmond  - Jepson Alumni Center -  Robins Pavilion
Date: Friday, Aug 10
Time: Aug 10 8:30 a.m. –  2:30 p.m.
Workshop # 2 - Customer Intelligence: Develop customer personas and problem "point of views" to deepen insight of needs
Location: University of Richmond  - Jepson Alumni Center -  Robins Pavilion
Date: Friday, Aug 17
Time: 8:30 a.m. – 5 p.m.
Workshop # 3 - Customer Journey: Understand desired customer journey (e.g., hassles and delights) and design challenges for the targeted service delivery area
Location: University of Richmond  - Jepson Alumni Center -  Robins Pavilion
Date: Thursday, Aug 30
Time: 8:30 a.m. – 5 p.m.
Workshop # 4 - Experience Map: Review/walk-through future state experience map (design prototype of proposed customer experience)
Location: SAIC, 1051 E. Cary St., James Center 3, Suite 500
Date: Friday, Sept 21
Time: 8:30 a.m.– 2:30 p.m.
Follow up - Roadmap Presentation: Stakeholder/executive summary presentation of resulting implementation initiatives via an innovation roadmap
Location: TBD
Date: Friday, Sept 28
Time: One hour (time TBD)
Continental breakfast and boxed lunch provided in each workshop. Breakfast available from 8–8:30 each morning.

Note: Workshop #1 will include small group break out discussions about service delivery areas.  As you register on subsequent pages, please indicate for each participant the top three areas they are most interested in/experienced with as a customer of VITA:
  • Order new products and services
  • Request user support for problems/changes
  • Roll out changes
  • Execute agency system projects
  • Billing
  • Innovate new services
  • Customer account management