AAMU Customer Service Satisfaction Survey

Page One
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Please help us to serve you better by taking 2-to-3 minutes to complete this customer service questionnaire. We appreciate your business and value your opinion. Your honest responses will help us improve our services and serve you more efficiently. Thank you in advance. ___________________________________________________________________________________________________________________________________________
4. Did staff give you the help expected?
5. If staff could not help you did they direct you to other resources?
6. Please rate the following aspects of our customer service:
6. Please rate the following aspects of our customer service:ExcellentGoodAdequatePoorUn-acceptableNo opinionNot Applicable
Responding professionally to your request:
Exhibiting an earnest desire to assist you:
7. Please rate your overall satisfaction to:
7. Please rate your overall satisfaction to:Very SatisfiedSatisfiedNeutralNot SatisfiedVery DissatisfiedNot Applicable
How satisfied were you with the Customer Service received?
How satisfied are you with the products/services received?
8. Please rate our customer service. Click on the number of stars to rate each item (5 stars out of 5 would be the right most star for each item)
8. Please rate our customer service. Click on the number of stars to rate each item (5 stars out of 5 would be the right most star for each item)Rating (1 to 5 stars)
Promptness
Courteous
Helpful
Knowledge
Efficient
Understood my needs
9. Where do we need to improve the most? 1 is the area we need to improve the most.
Drag items from the left-hand list into the right-hand list to order them.
10. Compared to other administrative deparments/offices on campus, would you rate our customer service as:
11. From a customer service perspective, would you recommend us?
14. What is your status?
15. All responses will remain confidential and only summarized to provide feedback in improving our services. If you would like to be entered into the drawing for a chance to receive one of the gifts that will be given away for your participation in completing the survey, please provide the contact information below.
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