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AAMU Customer Service Satisfaction Survey

Page One

Please help us to serve you better by taking 2-to-3 minutes to complete this customer service questionnaire. We appreciate your business and value your opinion. Your honest responses will help us improve our services and serve you more efficiently. Thank you in advance. ___________________________________________________________________________________________________________________________________________

1. Which office or division of the university did you contact?

3. Give the name of the person who you contacted or assisted you.

4. Did staff give you the help expected?

5. If staff could not help you did they direct you to other resources?

Yes
No
Not applicable

6. Please rate the following aspects of our customer service:

Space Cell	Excellent	Good	Adequate	Poor	Un-acceptable	No opinion	Not Applicable
Responding professionally to your request:
Exhibiting an earnest desire to assist you:

7. Please rate your overall satisfaction to:

Space Cell	Very Satisfied	Satisfied	Neutral	Not Satisfied	Very Dissatisfied	Not Applicable
How satisfied were you with the Customer Service received?
How satisfied are you with the products/services received?

8. Please rate our customer service. Click on the number of stars to rate each item (5 stars out of 5 would be the right most star for each item)

Space Cell	Rating (1 to 5 stars)
Promptness	Reset star selection 1 out of 5 stars for Promptness: Rating (1 to 5 stars) 2 out of 5 stars for Promptness: Rating (1 to 5 stars) 3 out of 5 stars for Promptness: Rating (1 to 5 stars) 4 out of 5 stars for Promptness: Rating (1 to 5 stars) 5 out of 5 stars for Promptness: Rating (1 to 5 stars)
Courteous	Reset star selection 1 out of 5 stars for Courteous: Rating (1 to 5 stars) 2 out of 5 stars for Courteous: Rating (1 to 5 stars) 3 out of 5 stars for Courteous: Rating (1 to 5 stars) 4 out of 5 stars for Courteous: Rating (1 to 5 stars) 5 out of 5 stars for Courteous: Rating (1 to 5 stars)
Helpful	Reset star selection 1 out of 5 stars for Helpful: Rating (1 to 5 stars) 2 out of 5 stars for Helpful: Rating (1 to 5 stars) 3 out of 5 stars for Helpful: Rating (1 to 5 stars) 4 out of 5 stars for Helpful: Rating (1 to 5 stars) 5 out of 5 stars for Helpful: Rating (1 to 5 stars)
Knowledge	Reset star selection 1 out of 5 stars for Knowledge: Rating (1 to 5 stars) 2 out of 5 stars for Knowledge: Rating (1 to 5 stars) 3 out of 5 stars for Knowledge: Rating (1 to 5 stars) 4 out of 5 stars for Knowledge: Rating (1 to 5 stars) 5 out of 5 stars for Knowledge: Rating (1 to 5 stars)
Efficient	Reset star selection 1 out of 5 stars for Efficient: Rating (1 to 5 stars) 2 out of 5 stars for Efficient: Rating (1 to 5 stars) 3 out of 5 stars for Efficient: Rating (1 to 5 stars) 4 out of 5 stars for Efficient: Rating (1 to 5 stars) 5 out of 5 stars for Efficient: Rating (1 to 5 stars)
Understood my needs	Reset star selection 1 out of 5 stars for Understood my needs: Rating (1 to 5 stars) 2 out of 5 stars for Understood my needs: Rating (1 to 5 stars) 3 out of 5 stars for Understood my needs: Rating (1 to 5 stars) 4 out of 5 stars for Understood my needs: Rating (1 to 5 stars) 5 out of 5 stars for Understood my needs: Rating (1 to 5 stars)

9. Where do we need to improve the most? 1 is the area we need to improve the most. Order the items from the following list. First select an item with the spacebar to show a menu of possible ranking positions. Next, click a ranking position to order it in the ranked list. Note the menu will display more ordering options as you add items to the ranked list.

Promptness
Courteous
Helpful
Knowledgeable
Efficient
Understood my needs
None

10. Compared to other administrative deparments/offices on campus, would you rate our customer service as:

Better
The Same
Not as good
N/A

11. From a customer service perspective, would you recommend us?

12. What else could we do better? Do you have any comments?

13. Is there a staff member that should be recognized for providing exceptional service?

14. What is your status?

15. All responses will remain confidential and only summarized to provide feedback in improving our services. If you would like to be entered into the drawing for a chance to receive one of the gifts that will be given away for your participation in completing the survey, please provide the contact information below.

Name
Phone
E-Mail

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