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Brentwood Builders Satisfaction Survey

Page One

Thank you for taking our satisfaction survey.
We appreciate your business and value your opinion. We’ll use your opinions to take stock of our service and support and to make improvements.

All your answers are confidential and will help us to serve you better.
1. How did you hear about Brentwood Builders? *This question is required.
2. Satisfaction with Communication *This question is required.
Space Cell Significantly Above ExpectationsSlightly Above ExpectationsMet ExpectationsSlightly Below ExpectationsSignificantly Below ExpectationsN/A
Our design, specifications, contract proposals were clear and suitable to your needs. *This question is required
The project manager maintained communication throughout the duration of the project. *This question is required
Brentwood Builders was accessible and responsive to comments, questions, and/or changes. *This question is required
3. Satisfaction with Professionalism *This question is required.
Space Cell Significantly Above ExpectationsSlightly Above ExpectationsMet ExpectationsSlightly Below ExpectationsSignificantly Below ExpectationsN/A
Brentwood Builders held meetings and presentations in a timely and professional manner. *This question is required
Brentwood Builders and all subcontractors presented a professional image. *This question is required
4. Satisfaction with Timeliness of Project *This question is required.
Space Cell Significantly Above ExpectationsSlightly Above ExpectationsMet ExpectationsSlightly Below ExpectationsSignificantly Below ExpectationsN/A
Considering reasonable delays caused by weather, Brentwood Builders kept a good schedule. *This question is required
Once under way, the project was completed in the time period promised. *This question is required
5. Satisfaction with Workmanship *This question is required.
Space Cell Significantly Above ExpectationsSlightly Above ExpectationsMet ExpectationsSlightly Below ExpectationsSignificantly Below ExpectationsN/A
You are pleased with the quality of products used. *This question is required
You are pleased with the quality of workmanship. *This question is required
You feel that you received "good value" for the monies invested in this project. *This question is required
6. Satisfaction with Client Care *This question is required.
Space Cell Significantly Above ExpectationsSlightly Above ExpectationsMet ExpectationsSlightly Below ExpectationsSignificantly Below ExpectationsN/A
Equipment placement and job performance caused only minor inconveniences to you and your neighbors. *This question is required
The work area was generally neat and tidy throughout the duration of the project. *This question is required
7. Overall Satisfaction *This question is required.
Space Cell Significantly Above ExpectationsSlightly Above ExpectationsMet ExpectationsSlightly Below ExpectationsSignificantly Below ExpectationsN/A
Considering all factors rate your overall level of satisfaction with Brentwood Builders, Inc *This question is required
8. Please rate our project manager and/or office staff.
Click on the number of stars to rate each item.
Space Cell Rating
Promptness
Courteous
Helpful
Knowledgeable
Efficient
Understood my needs
9. Where do we need to improve most?
Number 1 is the area we MOST need to improve on. Order the items from the following list. First select an item with the spacebar to show a menu of possible ranking positions. Next, click a ranking position to order it in the ranked list. Note the menu will display more ordering options as you add items to the ranked list.
10. From a customer service perspective, would you recommend Brentwood Builders, Inc to others? *This question is required.
11. May we use you as a reference? *This question is required.
13. Please include your contact information below.
This question requires a valid number format.
This question requires a valid email address.
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