Telfree/IOL Business Communications Survey

1. How would you characterise the size of your business in terms of staff? *This question is required.

• Less than 10
• Less than 50
• Greater than 50 but less than 150
• Greater than 200

2. What communications services are you currently using for your business? (Please select more than one if applicable). *This question is required.

• Fixed line telephone services
• VoIP services
• SMS services
• Mobile/cellular phone services
• Instant Messaging
• Email on mobile phones

3. What is your business currently spending on communications per month? *This question is required.

• Less than R5000
• R5000 – R9 000
• R10 000 – R15 000
• R16 000 and above
• I don't know

4. What kind of internet connection line does your company use? *This question is required.

• ADSL
• Diginet
• Wireless Link
• 3G
• I don't know

5. How satisfied are you with your current business communications costs? *This question is required.

• Very Satisfied
• Satisfied
• Neutral
• Dissatisfied
• Very Dissatisfied
• I don't know

6. What factors would make you consider switching to an alternative service? (Please select more than one if applicable). *This question is required.

• Better pricing deal, better value for money
• Recommendation from business associate/friend
• Better services
• Not satisfied with current supplier
• More up-to-date technology from new supplier
• A system that integrates modern communications tools with existing
• Something that allows me to monitor costs in real time
• Something that I do not require a contract for
• Nothing, I am happy with my current services

7. How satisfied are you with the current services and features offered by your current communications package? *This question is required.

• Very satisfied, all the features I need are there
• Fairly satisfied, most of the features I need are there
• Not very satisfied, a lot of important features I need are missing
• Not at all satisfied, none of the features I need are there
• I don't know

8. Have you ever considered switching to VOIP (Voice over IP) and/or cloud hosted PBX services for your business communications needs? *This question is required.

• No, it seems complicated
• No, I am happy with my current services
• Yes, but I do not know how to go about switching
• Yes I have and will be switching in the next 12 months
• I do not know what VoIP or a cloud hosted PBX is
• I already use VoIP for my business
• I already use a cloud-hosted PBX with VoIP for my business

9. Do you currently have a PABX system inside your office and; when last did you check the lease to find out when your PABX rental and service expired? *This question is required.

• Yes, I do. I checked my lease my within the past 6 months
• Yes, I do. I checked my lease less within the past 12 months
• Yes, I do. I have not checked my lease since I got the PABX system
• I do not have a PABX system for my business

10. Do you believe that your business is keeping abreast with advances in technology when it comes to updating your communications systems? *This question is required.

• No, we have been using the same systems for years
• Yes, we are continuously looking at ways to upgrade our systems as well as save on communications costs

11. As a business owner, how do you prefer to manage your technology-based systems? *This question is required.

• I like to be involved first-hand
• I would like to be involved if it was simple enough and I could manage it all from my computer
• I'd prefer to leave it up to someone else in the company
• I'd prefer to outsource it to a specialist outside the company

12. Have you considered that adopting a new technology with regard to your communications systems could not only enhance business operations but also save your business considerable amounts of money? *This question is required.

• No, I have not
• Yes, however I do not have time to research alternative options
• Yes, I have.

13. If your company has multiple branches – what percentage of company calls would you estimate are inter-branch or branch-to-branch? *This question is required.

• Less than 20%
• Less than 40%
• Between 40% and 60%
• More than 60%
• We don't have multiple branches

14. Does your current telephone system provide costs in real-time? *This question is required.

• No, it does not. I get a bill at the end of the month
• Yes it does.
• I am unsure.

15. What features do you currently enjoy on your existing communications system? (Please select more than one if applicable). *This question is required.

• Conference calling
• Pin-code access
• Call recording
• Free calls between branches
• Set maximum budget for staff phones
• Voicemail to email
• Call barring
• Fax to email
• SMS messaging
• Follow Me (ring me on my desk and mobile)
• Auto-Attendant / Virtual Receptionist
• None of the above

16. Would you like to receive the survey results via email? *This question is required.

• Yes
• No