ALABAMA A &M UNIVERSITY, OFFICE OF STUDENT FINANCIAL AID; CUSTOMER SATISFACTION SURVEY

Page One
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1. Have you visited or contacted the AAMU Student Financial Aid Office within the past 12 months? If no, proceed to question 12.
3. Were you greeted in a courteous and polite manner? *This question is required.
4. Did the staff member exhibit professionalism? *This question is required.
5. Did the staff member seem knowledgeable about the options available to you? *This question is required.
6. Do you feel the staff member understood your questions and concerns? *This question is required.
7. Did the staff member demonstrate sensitivity to your situation? *This question is required.
8. Were all of your questions/ concerns properly addressed? *This question is required.
9. During your office visit, (if applicable), how long did you wait to be assisted? *This question is required.
10. If this is not your first office visit, how would you compare your most recent visit to other times you have visited the Student Financial Aid Office? *This question is required.
11. Considering your most recent visit to the Student Financial Aid Office, please rate the overall service you received. *This question is required.
Please provide your name, your AAMU Email Address and/ or a number at which you can be reached.
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