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Mobile Phone Banking Survey

Page 1 of 2 (The full survey can be completed in approx. 6 minutes)

Dear respondent, thank you for taking part in this survey. I am conducting this survey as part of my final year undergraduate BA (Hons) business administration dissertation. Following from the growth in online banking, mobile banking is expected to be the next area of growth in how customers conduct their banking. My research is focused on ascertaining the factors of advantages and barriers that will influence customers in adopting mobile banking. Your response to this survey will remain anonymous and will only be used for this research. Answers you provide are mostly your opinions about mobile banking, therefore please answer them as closely as possible to your perceptions about mobile banking. Any queries regarding this research can be directed to me at London South Bank University: choudhr2@lsbu.ac.uk
1. Do you have a Smartphone? (Iphone, Blackberry, HTC, Samsung etc.)
2. What do you use yours smartphone for? (Tick all that apply)
3. Do you use mobile websites for any of the activities below? (Tick all that apply)
4. Do you use mobile "apps" for any of the activities below? (Tick all that apply)
5. Do you know what the difference is between mobile websites and "apps"?
6. Which do you think is better?
7. Which bank do you currently use for your main banking needs?
8. What banking products do you hold at your bank? (Tick all that apply)
9. How often do you use your bank?
10. To what extent do you use the following methods to do your banking? (Choose all that apply)
Space Cell DailyWeeklyA few times a monthSeldomNever
Counter service
ATM
Telephone
Internet
Mobile Phone
11. Have you ever done mobile banking?
0%
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