ACI Training Needs Survey

1. Which region is your Airport Authority/ Company or organization located in?

• Africa
• Europe
• Asia-Pacific
• Middle East
• North America
• Latin America Caribbean

2. How many employees work directly for your Airport Authority/Company or organization?

• 1 TO 50
• 51 TO 100
• 101 TO 150
• 151 TO 200
• Other (Please Specify)

3. How do you currently provide training to your staff?

• Internal programmes only
• A mix of internal and external programmes
• External programmes from local schools or providers
• External programmes offered by organizations like ACI
• Other (Please Specify)

4. For ACI Global Training delivered courses, which delivery method is most suitable for you?

• Classroom based training (face to face)
• Online training
• Blended training (classroom and online)

5. What is your preferred duration for staff to attend training courses?

• 2 days
• 3 days
• 4 days
• 5 days

6. What are the requirements for your top training topics?

• Executive leadership courses
• Economics courses
• Environment courses
• Facilitation and customer service
• Operations (terminal, airside, landside)
• Safety
• Security
• Non-aeronautical revenue
• Other (Please Specify)

7. Which of the following Executive Leadership and Senior Management Programmes are most relevant to your airport?

• Airport Executive Leadership Programme (AELP) (http://www.aci.aero/cda/aci_common/display/main/aci_content07_c.jsp?zn=aci&cp=1-4613-8452-8453_666_2__)
• Joint ACI/ICAO Airport Management Professional Accreditation Programme (AMPAP) (www.iap.aero)
• Other Subject not listed above (Please Specify)

8. Which of the following Economics and Commercial courses/ programmes are most relevant to your airport?

• Airline Management for Airport Professionals
• Joint ACI/ICAO User Charges
• EU Funding and Airport Financing
• EU Regulations of Airports
• Certificate in Airport Concession Management
• Air Traffic Forecasting
• Airport Route Development and Marketing
• Airport Non-Aeronautical Revenues
• Airport Concessions
• Other Subject not listed above (Please Specify)

9. Which of the following Environment courses are most relevant to your airport?

• Airport Carbon Management
• Airport Environmental Management (classroom version)
• Airport Environmental Management (on-line version)
• Other Subject not listed above (Please Specify)

10. Which of the following Facilitation and Customer Service courses are most relevant to your airport?

• Developing a Customer Service Culture at Airports and Benchmarking the Results
• Managing Airport Service Quality
• Passengers with Reduced Mobility
• Passengers with Reduced Mobility awareness (on-line)
• Other Subject not listed above (Please Specify)

11. Which of the following Operations courses are most relevant to your airport?

• Airport Terminal Operations
• Certificate in Airside Operations (on-line)
• Other Subject not listed above (Please Specify)

12. Which of the following Safety courses/ programmes are most relevant to your airport?

• Understating Annex 14
• Annex 14 for Advanced Users
• Joint ACI/ICAO Aerodrome Certification
• Safety Management Systems Awareness (on-line)
• Safety Management Systems
• Safety Management Systems Implementation
• Human Factors (on-line)
• Airside Safety and Operations
• Emergency Planning and Crisis Management
• Accident and Incident Investigation
• Victim Support and Media Management
• Other Subject not listed above (Please Specify)

13. Which of the following Security courses are most relevant to your airport?

• Airport Security
• Baggage Screening
• Other Subject not listed above (Please Specify)

14. Which of the following other topics courses are most relevant to your airport?

• Airport Communications and Public Relations
• Airport Human Resource Management
• Airport Master Planning
• Aviation English
• Collaborative Decision Making

15. Please specify which region you would most be most likely to attend an ACI Global Training course/ programme?

• Africa
• Europe
• Asia-Pacific
• Middle East
• North America
• Latin America Caribbean