IT Satisfaction Survey

1. How did you initiate this technical support transaction?

• Phone
• Email
• Web Support Page
• Other Please enter an 'other' value for this selection.

2. How satisfied are you:

Space Cell	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
With IT's ability to understand your problem?	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
With IT's product knowledge?	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
With IT's ability to answer your questions?	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
With IT's level of experience?	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
With the time it took IT to resolve the issue?	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
With the time it took IT to respond to the issue?	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
With IT's ability to solve the issue?	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
With IT's overall handling of your issue?	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied

3. Do you consider this issue to be resolved?

• Yes, I am satisfied.
• Not sure, need time to test.
• No, issue has not been resolved.

6. Would you recommend your most current IT staff member to co-workers/friends?

• Yes
• No