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ICTs in Microfinance

Financial institution and client profile

1. Which of the following categories applies to your business? (Check all applicable) *This question is required.

Non-governmental Organization
State-Owned Bank
Savings and Credit Cooperative/Credit Union
Private Commercial Bank
Private Commercial Bank with Micro finance focus
Housing/Building Society
Non-Bank Financial Institution
Other (please specify)

2. Number of branch offices staffed by your institution that serve micro finance clients: *This question is required.

3. Total loans outstanding (in USD): *This question is required.

4. Average size of micro finance loans (in USD): *This question is required.

5. Geographic markets served: (Check all applicable) *This question is required.

Rural
Urban
Semi-rural/Peri-urban

6. Number of clients *This question is required.

7. What percentage of operating expenses (non-interest expense) is spent on total annual investment in IT? *This question is required.

8. Does your MFI use any of the following Internet connections?

9. Are the following telecommunication services available in your area and what is the reliability of service? Check the boxes that apply.

Space Cell	Service is available	High Reliability	Medium Reliability	Low Reliability
Dial up	Service is available	High Reliability	Medium Reliability	Low Reliability
ADSL	Service is available	High Reliability	Medium Reliability	Low Reliability
Satellite	Service is available	High Reliability	Medium Reliability	Low Reliability
Cellular	Service is available	High Reliability	Medium Reliability	Low Reliability
Others (e.g. Leased line, T1, Wi-Fi	Service is available	High Reliability	Medium Reliability	Low Reliability

10. How reliable is your electrical power? *This question is required.

11. Check all that apply: *This question is required.

Space Cell	Check if your MFI is using this technology:	Check if your MFI is NOT using the technology now but plan to next year:	Check if your MFI has no plans to use this technology:	Check if your competition is using this technology:
PDA *This question is required	Check if your MFI is using this technology:	Check if your MFI is NOT using the technology now but plan to next year:	Check if your MFI has no plans to use this technology:	Check if your competition is using this technology:
POS/Smart Card *This question is required	Check if your MFI is using this technology:	Check if your MFI is NOT using the technology now but plan to next year:	Check if your MFI has no plans to use this technology:	Check if your competition is using this technology:
ATM *This question is required	Check if your MFI is using this technology:	Check if your MFI is NOT using the technology now but plan to next year:	Check if your MFI has no plans to use this technology:	Check if your competition is using this technology:
Mobile Phone *This question is required	Check if your MFI is using this technology:	Check if your MFI is NOT using the technology now but plan to next year:	Check if your MFI has no plans to use this technology:	Check if your competition is using this technology:
Voice Recognition *This question is required	Check if your MFI is using this technology:	Check if your MFI is NOT using the technology now but plan to next year:	Check if your MFI has no plans to use this technology:	Check if your competition is using this technology:
Biometrics (fingerprint identification) *This question is required	Check if your MFI is using this technology:	Check if your MFI is NOT using the technology now but plan to next year:	Check if your MFI has no plans to use this technology:	Check if your competition is using this technology: