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ICTs in Microfinance

Financial institution and client profile

1. Which of the following categories applies to your business? (Check all applicable) *This question is required.
2. Number of branch offices staffed by your institution that serve micro finance clients: *This question is required.
3. Total loans outstanding (in USD): *This question is required.
4. Average size of micro finance loans (in USD): *This question is required.
5. Geographic markets served: (Check all applicable) *This question is required.
6. Number of clients *This question is required.
7. What percentage of operating expenses (non-interest expense) is spent on total annual investment in IT? *This question is required.
8. Does your MFI use any of the following Internet connections?
9. Are the following telecommunication services available in your area and what is the reliability of service? Check the boxes that apply.
Space Cell Service is availableHigh ReliabilityMedium ReliabilityLow Reliability
Dial up
Others (e.g. Leased line, T1, Wi-Fi
10. How reliable is your electrical power? *This question is required.
11. Check all that apply: *This question is required.
Space Cell Check if your MFI is using this technology:Check if your MFI is NOT using the technology now but plan to next year:Check if your MFI has no plans to use this technology:Check if your competition is using this technology:
PDA *This question is required
POS/Smart Card *This question is required
ATM *This question is required
Mobile Phone *This question is required
Voice Recognition *This question is required
Biometrics (fingerprint identification) *This question is required