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Shiptransportal Continuous Improvement

Customer Feedback

Thank you for taking our customer service survey.

This 10 question survey should only take a minute to fill out, and the feedback you provide will help us improve our customer service and support. We appreciate the opportunity to make things better!

Overall satisfaction *This question is required.
Space Cell Very DissatisfiedNeutralSatisfiedVery SatisfiedNot Applicable
How happy are you with your primary Shiptransportal representative?
How happy are you with our transportation services?
How often do you speak with your representative?
Please rate your overall experience with Shiptransportal. 5 star rating is the best!
Space Cell Rating
Transportation Specialist is Knowledgeable
Understands my Needs
Transportation Specialist is Pro-Active in Solving Problems
Provides Competitive Pricing
On Time Pick and Delivery
Courteous Drivers
Delivers Product without Shortage or Damage
Invoices are Timely and Accurate with Proper Documentation *This question is required
Provides Options for Desired Self Service Tools (e.g., Rate Shop, Transportation Request, Tracking, etc)
Breadth of Transportation Services Offered *This question is required
Compared to other companies, would you rate our customer service as...?
From a customer service perspective, would you recommend us? *This question is required.
What Domestic solutions would you like to learn more about?
What International solutions would you like to learn more about?
May we use your comment on our website or in our marketing material?
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