Salamanca Terraces Feedback

Reservation

1. How did you decide to stay at Salamanca Terraces? *This question is required.

• Salamanca Terraces website
• Other internet booking site
• Travel Agent
• Company booking
• Return guest
• Recommendation
• Advertisement
• Other Please enter an 'other' value for this selection.

Arrival

2. Please rate the following on a scale of 1-10: 10 being strongly agree; 1 being strongly disagree. *This question is required.

Space Cell	Strongly Disagree 1	2	3	4	5	6	7	8	9	Strongly Agree 10
Your reception was cordial and pleasant	Strongly Disagree 1	2	3	4	5	6	7	8	9	Strongly Agree 10
You were checked in quickly	Strongly Disagree 1	2	3	4	5	6	7	8	9	Strongly Agree 10
You were made aware of our hotel facilities and services on check in	Strongly Disagree 1	2	3	4	5	6	7	8	9	Strongly Agree 10

Do you have any other comments about your arrival? Please feel free to enter them here.

Accommodation

3. Please rate the following on a scale of 1-10: 10 being strongly agree; 1 being strongly disagree. *This question is required.

Space Cell	Strongly Disagree 1	2	3	4	5	6	7	8	9	Strongly Agree 10
Your room met your expectations	Strongly Disagree 1	2	3	4	5	6	7	8	9	Strongly Agree 10
Your room was clean and comfortable	Strongly Disagree 1	2	3	4	5	6	7	8	9	Strongly Agree 10
Your found everything in your room that you required	Strongly Disagree 1	2	3	4	5	6	7	8	9	Strongly Agree 10

Do you have any other comments about your accommodation? Please feel free to enter them here.

Food & Beverage

4. On a scale of 1-10 (10 being excellent, 1 being unsatisfactory), please rate the following: *This question is required.

Space Cell	Unsatisfactory 1	2	3	4	5	6	7	8	9	Excellent 10	N/A
Food	Unsatisfactory 1	2	3	4	5	6	7	8	9	Excellent 10	N/A
Beverage	Unsatisfactory 1	2	3	4	5	6	7	8	9	Excellent 10	N/A
Atmosphere	Unsatisfactory 1	2	3	4	5	6	7	8	9	Excellent 10	N/A
Service	Unsatisfactory 1	2	3	4	5	6	7	8	9	Excellent 10	N/A

Do you have any other comments about your food and beverage experience? Please feel free to enter them here.

Breakfast

5. Please rate the following on a scale of 1-10: 10 being strongly agree; 1 being strongly disagree. *This question is required.

Space Cell	Strongly Disagree 1	2	3	4	5	6	7	8	9	Strongly Agree 10	N/A
Your breakfast was served in a timely manner	Strongly Disagree 1	2	3	4	5	6	7	8	9	Strongly Agree 10	N/A
The quality of your breakfast met your expectations	Strongly Disagree 1	2	3	4	5	6	7	8	9	Strongly Agree 10	N/A
You received everything that you required with your breakfast	Strongly Disagree 1	2	3	4	5	6	7	8	9	Strongly Agree 10	N/A

Do you have any other comments about your breakfast? Please feel free to enter them here.

General Standard

6. On a scale of 1-10 (10 being excellent, 1 being unsatisfactory), please rate the following: *This question is required.

Space Cell	Unsatisfactory 1	2	3	4	5	6	7	8	9	Excellent 10
How would you compare Salamanca Terraces with other apartments you have stayed at?	Unsatisfactory 1	2	3	4	5	6	7	8	9	Excellent 10

7. Would you stay with us on future occasions? *This question is required.

• Yes
• No

Staff

8. Please rate the following on a scale of 1-10: 10 being strongly agree; 1 being strongly disagree. *This question is required.

Space Cell	Strongly Disagree 1	2	3	4	5	6	7	8	9	Strongly Agree 10
You found our staff welcoming and friendly	Strongly Disagree 1	2	3	4	5	6	7	8	9	Strongly Agree 10
Our staff are knowledgeable and able to assist with your enquiries	Strongly Disagree 1	2	3	4	5	6	7	8	9	Strongly Agree 10

9. Did you notice any member of staff who was particularly attentive? *This question is required.

• Yes
• No

If there was a particularly attentive staff member, can you tell us their name and the details of their attentiveness?

General Comments

10. Are there any areas of the hotel you feel we can improve upon? *This question is required.

• Yes
• No

If yes, can you comment?

11. May we use your feedback on our website and in other promotional materials? *This question is required.

• Yes
• No

Do you wish to be contacted to discuss your comments further? *This question is required.

• Yes
• No

Optional

12. Optional details
Please note: If you wish to be contacted we require the below details

Space Cell	Details
Guest Name	Details
Room Number	Details
Phone/Email	Details