Customer Satisfaction Survey
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1.
Name:
*
This question is required
2.
Email Address:
*
This question is required
3.
Contact Number:
4.
Event:
*
This question is required
-- Please Select --
Athens Classic Marathon
Auckland Marathon
Australian Outback Marathon
Bank of America Chicago Marathon
Berlin Marathon
Big Five Marathon
Boston Marathon
Gold Coast Marathon
Great Wall Marathon
ING New York City Marathon
Kilimanjaro Marathon
Laguna Phuket International Marathon
Las Vegas Marathon
Marathon du Medoc
Marine Corps Marathon
Melbourne Marathon
Paris Marathon
Perth City to Surf Marathon
Petra Marathon
Polar Circle Marathon
Prague Marathon
Rome Marathon
Singapore Marathon
Tenzing Hillary Everest Marathon
Venice Marathon
Virgin London Marathon
Other Marathon
Other Event
5.
Which travel specialist looked after your booking?
6.
Were you satisfied with how they handled your booking?
No, I was extremely dissatisfied
No, I was dissatisfied
Yes, I was satisfied
Yes, I was very satisfied
7.
Were you satisfied with the travel arrangements organised by Travelling Fit?
No, I was extremely dissatisfied
No, I was dissatisfied
Yes, I was satisfied
Yes, I was very satisfied
8.
Did your overall Marathon package meet your expectations?
No, I was extremely dissatisfied
No, I was dissatisfied
Yes, I was satisfied
Yes, I was very satisfied
9.
Did your hotel meet your expectations?
No, I was extremely dissatisfied
No, I was dissatisfied
Yes, I was satisfied
Yes, I was very satisfied
Not applicable
10.
If your Marathon package included a Coolmax running top what was your opinion of it?
No, I was extremely dissatisfied
No, I was dissatisfied
Yes, I was satisfied
Yes, I was very satisfied
Not applicable
11.
Any other additional feedback:
12.
How did you hear about Travelling Fit?
Event Website
Internet
Newsletter
Advertising
Existing Client
Referral
Sponsorship
Expo
Other – Please specify
Please enter an 'other' value for this selection.
13.
How do you normally get your running information?
Sports Magazines
Newspapers
Websites
Email
Other – Please specify
Please enter an 'other' value for this selection.
14.
Overall, how satisfied were you after using Travelling Fit’s services?
No, I was extremely No, I was dissatisfied
No, I was dissatisfied
Satisfied
Extremely Satisfied
15.
How likely are you to use Travelling Fit's services again?
Definitely
Possibly
Never
16.
Can you suggest ways in which we can improve?
17.
What other events would you like Travelling Fit to promote?
18.
What other services would you like Travelling Fit to provide:
19.
Do you consent to Travelling Fit using your comments for marketing purposes?
*
This question is required
Yes
No
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