Customer Satisfaction Survey
Page One
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1.
Name
*
This question is required
2.
Subdivision/Project
*
This question is required
3.
Lot/Unit Number
*
This question is required
4.
How would you rate the quality of materials/workmanship?
-- Please Select --
Better than expected
About as expected
Worse than expect
Much worse than expected
5.
Please explain:
6.
How would you rate the overall condition of your home at the time of your orientation?
-- Please Select --
Better than expected
About as expected
Worse than expected
Much worse than expected
7.
Please explain:
8.
The number of items needing correction during your new home orientation were:
-- Please Select --
Less than expected
About as expected
More than expected
Much more than expected
9.
Please explain:
10.
The components of your home were clearly explained
Yes
No
11.
Homeowner maintenance responsibilities were clearly explained
Yes
No
12.
Warranty procedures were reviewed and clearly explained
Yes
No
13.
The CBS representative was knowledgeable and informative
Yes
No
14.
The CBS representative was professional, friendly and helpful
Yes
No
15.
You were allowed sufficient time to address concerns
Yes
No
16.
Emergency procedures were clearly explained
Yes
No
17.
Have you returned the acknowledgement page of the warranty to your builder?
Yes
No
18.
How would you rate your experience with Cascade Builder Services?
-- Please Select --
Excellent
Very Good
Satisfactory
Fair
Poor
19.
Do you have any additional comments or suggestions for Cascade Builder Services or your builder?
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