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2014-03-27 The Four Dimensions of Lean Culture - WCMA

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A Lean Culture is born when progress is made against four separate dimensions: Customer-Focused Results, Enterprise Alignment, Continuous Improvement and Cultural Enablers. For each of the 4 statements below, please indicate how frequently your organization exhibits these characteristics and behaviors.

CULTURAL ENABLERS

1. People throughout my agency treat others, including co-workers and customers, with respect and dignity. *This question is required.

Almost Never	Rarely	Seldom	Once In A While	Occasionally	Sometimes	Fairly Often	Usually	Very Frequently	Almost Always

2. Leaders at all levels of my agency talk about the “big picture” of what we want to accomplish, and inspire others to share in that vision. *This question is required.

Almost Never	Rarely	Seldom	Once In A While	Occasionally	Sometimes	Fairly Often	Usually	Very Frequently	Almost Always

3. Leaders at all levels of my agency listen to diverse points of view, enable people to act, and support the decisions others make. *This question is required.

Almost Never	Rarely	Seldom	Once In A While	Occasionally	Sometimes	Fairly Often	Usually	Very Frequently	Almost Always

4. Leaders at all levels of my agency praise team members for a job well-done, and show appreciation for people’s contributions. *This question is required.

Almost Never	Rarely	Seldom	Once In A While	Occasionally	Sometimes	Fairly Often	Usually	Very Frequently	Almost Always