Sample Survey Questions: Customer Satisfaction Surveys

Every year, US companies lose an estimated $41 billion because a customer moves to a competitor after a negative customer experience (NewVoiceMedia). Yes. That’s billion with a b. I can guarantee that your business has felt a portion of that $41 billion, whether you realize it or not. If you don’t already survey your customers,…

Dig Deeper into Your Data by Filtering Reports

Have you ever asked your survey takers what their gender or age was, and wished you could separate, let’s say, the female answers from the male, or everyone who was 25 and under from everyone that was 25 and above? Or, have you ever wanted to split your data into two or more groups and…

Offline Surveys: How to Collect Data Without Internet Access

Using mobile surveys to collect data on phones, tablets, and other devices can dramatically increase your reach with an audience, but there will always be times when you need to collect data without internet access. Typically known as “offline surveys,” these projects free you from the tether of an online connection while still giving you…

The First Timer’s Guide to Surveying With Panels

Surveys are important research tools, and the results can have far-reaching impacts on your company’s business plan or the results of your PhD. dissertation. When so much is riding on your data, getting high quality survey results will be the difference between successful, accurate insights and unreliable noise. One of the most common questions we…

How the Source of Your Data Impacts Your Survey Results

What’s a statistically significant sample size? Do my results apply to the population as a whole? Exactly how many responses do I need before I can trust my survey data? These are common questions about how to get survey data that you can act on with confidence, and we hear variations on this theme quite…

Where Do I Find People to Take My Survey?

“Where do I find people to take my survey?” We get that question all of the time. You put so much time and effort into designing a great survey, but when it comes time to releasing it into the world for respondents to find…we often find that surveyors are daunted. I have good news! There are a…

What Is The Purpose of Your Survey?

The key to the success of any survey is found not in the respondents or the incentives, but in its purpose. The purpose, the reason you are putting together your survey in the first place, is the driving force behind each question. Like duct tape, it holds your survey together. There should be only one…

Powerful New Ways to Report on Your Survey Data

As many of our long-time customers know, SurveyGizmo constantly collects feedback from our users. What you might not know is that we actually read every single piece of input that we get, and we use it to guide our product development. Over the past year we’ve heard one thing loud and clear: our customers were…

The Complete Guide to Running 360 Reviews

I’ve spent quite a bit of time helping customers and clients create 360 reviews, and over the years I’ve been amazed at the lack of helpful guides or comprehensive information on this commonly requested review type. To try and remedy that problem, I’ve compiled my own experience with 360 reviews and combined it with the…

When to Survey Students: From Pre-Enrollment to Post-Graduation

Collecting meaningful data about your students’ experiences doesn’t mean a simple one-time survey during their orientation. To get an accurate and actionable look at their academic careers you need to start collecting their responses before they arrive on campus and continue after they’ve graduated. Each touchpoint offers its own unique opportunities and challenges, but focusing…

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