We are having so much fun hosting all the various user meet-ups, we decided that it’s about time to host one in our neck of the woods — in Denver!
So, if you’re one of our local users in the Denver/Boulder area, feel free to stop by Lucile’s Cafe in Denver a week from today (Wednesday, [...]

Have you ever noticed a large number of partial completions of your survey? Have you ever wanted to know what you could fix in order to get people to finish your survey?
Well, we have a fantastic answer for you! If you have an Enterprise or above level account, you now have the ability to run [...]

Hey Everyone!
Just a quick note to let everyone know that tomorrow several updates to the API will be going live at 5pm MT. We are adding five new functions to the API — and making several small modifications to the existing calls. Keep an eye on the API documentation page at 5pm on [...]

Incentives are an important part of anything you do in business, and employee profit sharing is an obvious example. We’ve spent a lot of time thinking about our profit sharing plan and struck on something that seems to be working for both employees and customers. We thought we’d share it with the world.
We asked ourselves, [...]

Our very own Mario Lurig will be heading off to Portland, Oregon to host our second-ever User Lunch Meet-up. The first Meet-up that Derek hosted in Chicago went off so fantastically that we thought, “Why not try it again?”
So, if you’re in the Portland area on Friday, July 3rd around Noon and would like [...]

In celebration of July 4th this year, SurveyGizmo is offering any customer who upgrades to an annual Enterprise or Professional account between now and July 4th, 2009 a free branded survey template designed by one of our own designers! And don’t forget, when you upgrade to an annual account you receive a 10% off discount!
One [...]

New survey features added to SurveyGizmo this week:

New Feature: Question Library added
New Feature: Page Falloff report added, providing two graphs of the same data (funnel type and ‘difference’) - Enterprise level
New Feature: Textbox questions have extreme left and extreme right label options
New Feature: In tables/matrices, you can now repeat the column headers every X number [...]

I had an interesting experience the other day with a customer service team at a certain “Web events and online meetings” company. I was attempting to make it so that we could use VoIP and our regular call in conference call line simultaneously for our weekly webinars. After trying to hack the email that [...]

Sometimes little changes draw a lot of attention to minor details. In this case, recent updates to the look of the ‘Overview’ page of your survey has put the survey world map front-and-center for many customers. To go along with that, many have asked if there was a way to include the map within the [...]

SurveyGizmo is happy to announce our newest feature, the Question Library.

This has been long sought after by many users so we decided to rally around the effort and get this one out. Your Survey Question Library is available at all paid plan levels.
Right out of the gate the question library includes [...]

Every year the Boulder County Business Report names the top 100 fastest growing companies to their Mercury 100 list. We are proud to announce that on Thursday, May 28th, SurveyGizmo was named the 5th fastest growing company in Boulder and Broomfield counties. The Mercury 100 list is compiled by ranking companies in Boulder and Broomfield [...]

It seems that the Thai Hot Peppers from the Open House motivated our tutorial team to create two new tutorials! The first one offers a method to create a true Semantic Differential table from combined Rating Scale/Likert Scale radio button questions with a dash of CSS styling. The second post applies most commonly to customers [...]

Two days ago I convinced myself that the world would end tragically if I didn’t get my hands on the new Nintendo DSi (and I was right - I heard rumors of tornadoes dying and seas calming as I signed my name on the receipt).
So I got home and immediately downloaded the free DSi Web [...]

After many requests and some slots opening up in our Development Team’s time, we were able to roll out a very cool new feature for our Enterprise account users. We now have the ability to schedule Email Invitations to be sent out on specific dates, as well as the ability to schedule Reminder and [...]

We had about 75 people visit for our Open House this past Friday, and wanted to share some pictures of the new office and everyone having a great time. We have a saying around here, we take our work seriously, but not ourselves. I think that shows in these pictures!
To all of you who came [...]

It’s a rare rainy day in Boulder, CO which reminds me of one of my favorite psychology experiments. Back in 1983 Norbert Schwarz and Gerald Clore published a study examining how mood relates to more global evaluations of general well-being. Essentially these researchers wanted to know if being in a good mood leads people to [...]

At SurveyGizmo, month-to-month billing refers to getting billed for 1 month from your sign-up/upgrade date. If you sign-up on the 19th of the month, you will not be billed for your next month until the 19th of the following month. Thus, there is no need to worry about paying full price for part of a [...]

Small organizations, companies, and departments sometimes need multiple users to be logged into their one SurveyGizmo account, working inside the online survey tool simultaneously. SurveyGizmo offers 5 users with unique usernames/email addresses and passwords who can access the account at any time as part of the Pro account level, for $49/month. No additional fees for [...]

After many requests, we have now added one of the coolest CAPTCHA question types out there. A CAPTCHA is an image that is displayed that requires the participant to enter the letters they see in the image in order to continue to the next page of the survey.
We’re using a service called reCAPTCHA, and the [...]

We recently had the privilege to answer a question that came up on Dave Taylor’s very popular Business, and Tech Support Q & A website, AskDaveTaylor.com. Dave is a friend of SurveyGizmo’s (we actually shared an office with him when we were first starting out), and when a survey question came up, he thought [...]

New survey features added to SurveyGizmo this week:

New Feature: Individual Partial Responses can now be set to complete.
New Feature: The login action now has an option to “mask” the input with an asterisk (*).
New Feature: Ranking tables now have the option to “rank the top X” by leaving some column labels blank. Reports also reflect [...]

It’s starting to look a lot like summer around here in Boulder, and you know what that means — summer reading!
We thought: a fun way to get all of our users as well as our SurveyGizmo-ers reading this summer would be to start a SurveyGizmo Book Club.

As some of you may have heard, these past few weeks we have been moving into our newer, 3 times bigger, even brighter, with 3 times the amount of decks (see side photo of one of the decks), office. And we are all officially moved in and ready to invite you over!
We’re loving this [...]

Thank you to all of you who attended last week’s Best Practices in Survey Design webinar with Bill Johnston and Scott McDaniel. Below, in case you missed the webinar, or would just like a refresher, you can listen to the audio from the webinar, as well as download the PowerPoint slides.

Download Best Practices [...]

As some of you may have noticed, a few weeks back, we had our first SurveyGizmo User Lunch. We had a fantastic turn out, and a great time (according to Derek, our host for that event), and we want to keep the ball rolling.
What we would like to do now, is find out where [...]

Calling All SurveyGizmo Users!
As many of you have heard, our development team has been hard at work creating the second version of SurveyGizmo. It will be even more feature-packed, faster, and even easier to use!
Now, with that being said, we need some of you guys to tell us what you think about what our [...]

SurveyGizmo has formed a team for the first time this year to ride in BikeMS Colorado, a 150 mile ride over two days (75 miles each day) to raise awareness and money for Multiple Sclerosis research through the National MS Society. We are raising funds as individuals and as a team through the team’s BikeMS [...]

As part of Earth day (yes, we know it was a week ago), we thought we’d see what you guys have been doing to help the environment lately?
Have you planted a tree in honor of Earth day? Have you changed all your old light bulbs to CFL’s? Are you carpooling with co-workers? Or are you [...]

Our friends over at RockyRadar recently interviewed our CEO (Scott McDaniel) and did an awesome write-up about SurveyGizmo. You should definitely go check it out.
Here’s a little “sneak peek” of the interview, and I highly recommend reading the rest of it!
When asked how a typical customer uses his products, SurveyGizmo CEO Scott McDaniel admits, [...]

Be sure to add a comment below about your own experience with incentives, and be entered to win some fresh Kona coffee!
In my last post (Increasing Response Rates: Part I), I talked about increasing your survey response rates. I suggested that you:

Tell your respondents you will share the results with them.
Identify allies who will urge [...]

Are you already part of Twitter or are you looking for an excuse to join in and start “Tweeting”? Well, you’re in the right place!
By creating a Twitter account and following SurveyGizmo, you’ll be able to enter our “Twitter-only” contests, where you can win things like a tub of Red Vines (they’re our favs!), some [...]

The Advanced Rule Writing tutorial continues to be a popular tutorial for Professional and Enterprise level customers of SurveyGizmo, as they get more involved in the advanced logic available. This tutorial, as well as the Merge Codes tutorial, have recently been updated with some tools to help you check your rules and merge codes for [...]

The following quiz can be built with the Personal plan level
Some of the most interesting surveys incorporate multiple features of SurveyGizmo together to create something really exciting. Our pass/fail quiz feature already records the answers of the respondent, scores it, and provides feedback to the respondent when completing the survey. However, here at SurveyGizmo, we [...]

We use CampaignMonitor.com for some of our needs here at SurveyGizmo, and we used their great API to push subscribers from our surveys and forms directly into our list maintained on CampaignMonitor. In an effort to not be selfish with this great feature, we’ve included the instructions on a new Integration Tutorial, Adding Subscribers to [...]

UPDATE: Click here for the official invitation! We will being having lunch this Thursday, at 11:45 AM, at the Grand Lux Cafe on Michigan and Ontario in Chicago
Do you live in Chicago? Do you use SurveyGizmo? Do you like lunch?
If you answered yes to the above questions, then you’re in luck! On [...]

Rich multimedia content is all over the web, and embedded audio, video, even documents are integrated into every blog, website, and social network. SurveyGizmo is powerful enough to support this content as well, though the task can be daunting if you have never created it yourself. Thus, a new tutorial has been added to provide [...]

I was asked the following question recently, “From a statistical standpoint, how do you see three ‘No’s’ votes out of a possible 23 board members. Can you find out specifically what the error would be?”
This brings up a common misconception when thinking about statistics and interpreting your data.
THE SITUATION ABOVE HAS NOTHING TO [...]

UPDATE: After reading this, don’t forget to check out Part II: Using Incentives
Many of us continually fight the battle of low-response rates.
My first professional experience with surveying occurred more than 30 years ago. I simply wanted to get the opinions of particular professionals at eleven different colleges in my state and I developed a two [...]

It’s infamous, and it’s back; the Ask Tech Support series continues to address the ‘collective consciousness’ of users by addressing common tricks and tips when using SurveyGizmo.
When asking the same question of multiple items, such as rating your satisfaction with different products from a company, it makes sense to use a table or matrix. Each [...]

This week, I’d like to re-introduce a feature that many of you have used for the past couple of years– the survey back button.
The survey back button is a handy little feature that allows survey takers to go back and forth between pages within a survey. This is great for people (like me) [...]

The other week we had a customer call in and ask about survey feeds and how she could use them. I think the survey feed is one of the coolest features SurveyGizmo has to offer. I thought I’d dig a little deeper into what the survey feed is and does, so that you [...]

We’ve been growing our customer base like crazy these past few months, and since we pride ourselves in the support we bring to our customers, we have been finding ourselves in need of a few more Customer Support Managers. So without further ado, I’d like to introduce our 2 newest Customer Support Ninjas — [...]

SurveyGizmo is proud to partner with South By Southwest (SXSW) in Austin, TX to bring real-time, online evaluations to the conference for the first time ever. The new tool rate.sxsw.com will allow SXSW to manage the evaluations of over 300 sessions and an audience of 4,000. From the attendee’s perspective they can manage which [...]

Have you ever wanted to show your survey takers different thank you pages depending on how they answered certain questions throughout your survey, but still wanted to collect the completion rate data?
Well we have solution for you!
We won’t actually be creating separate Thank You pages (because you can’t really do that and collect the information [...]

Update: Our famed quiz guru - Mario Lurig (also known for his account management skills) will be hosting this webinar. So be sure to check it out!
We are constantly trying to think of new topics for webinars, and since many of you have been asking about quizzes lately, we decided to add a webinar designed [...]

SurveyGizmo’s Enterprise level account offers a range of features for the advanced user. One of the most powerful features is HTTP POST. The HTTP POST allows SurveyGizmo to interact with other websites in one of three primary ways:

Send data to a website so it can be updated or captured
Display the output from another website
Send data [...]

It’s funny how you’ll hear similar topics come up within the same week — it happens all the time over here where we will get similar requests for features from all of you at the same time (we like to refer to it as a “collective consciousness”), but this time it has happened within the [...]

The power of SurveyGizmo can make reaching out to your customers more accessible and even make the survey process easier for your customer. So what could possibly be wrong with sending a customer satisfaction survey? . . . Plenty!
We’ve all participated in customer satisfaction surveys. Some may have been okay, most probably not. It [...]

Back in October, Upshot Institute nominated us for their Upshot50 Marketing Technology Award. This award recognizes companies that are “offering the most innovative, powerful and useful marketing tools and technologies.” After a few months of receiving and then tallying votes, they finally posted the winners.
Guess what? SurveyGizmo made the list! We are [...]

Sometimes digging up the past leads to a better future. This is one of those cases where a feature that once existed was replaced with a simpler and easier to use version. As the tool grew and documentation improved, more and more users are looking for the advanced version once again.
In this case, I’m talking [...]

This past weekend, Derek (our VP of Sales and Business Development) had the chance to take all the listeners of Chris Pirillo’s weekly GoToMeeting session through a step by step tour of how to create an online survey using SurveyGizmo.
During the session, Derek creates a quick and easy survey to show all of Chris’s viewers [...]

As some of you may have noticed, the website looks a little different. After months of hard work, blood, sweat, and tears, we were finally able to launch the new look and feel to our www.surveygizmo.com site on Tuesday afternoon.
A big round of applause goes out to everyone here at SurveyGizmo for helping on [...]

It’s been a while!
We’ve been hard at work improving SurveyGizmo, and you will all see some changes start to rollout soon.
But what we really wanted to let you all know about today is a little promotional item