Ask, Listen, Retain: How One Company Turned Customer Satisfaction into Sales

ASK LISTEN RETAIN (ALR) is a software company that helps companies realize the power of engaged, loyal, happy customers. Through customer satisfaction surveys and high level market research, ALR brings customer feedback to the forefront, helping companies to improve their service and, in turn, increase profits. As a company, ALR prides themselves on excellence. They…

4 Tips to Ensure Your Surveys Drive Action

A survey project is not over until you act on your data! According to the SurveyGizmo Benchmark Guide Survey, 51% of online surveyors frequently act on their online survey data, but others only act on their data sometimes (32%), infrequently (5%) or never (1%)!1 If you want to make sure your survey is successful, you…

How to Combine an LRS and Surveys to Measure Training Impact

Learning services professionals spend a lot of time designing, administering, and analyzing the results of their training programs. They must constantly maintain compliance and monitor changing standards for their organizations. While all these pieces are part of an effective training program, none of them involves communicating directly with the people most significantly impacted by learning…

Boost Your Business by Converting Feedback Into Reviews

​Online reviews essential for your business. It’s great if your customers love your business. It’s even better if they share that love, telling their friends, family, and posting online. Online reviews drive those who are searching for your product or service right to your front door. And just as a good online review will boost…

10 Key Things To Consider When Designing Surveys

Designing a survey or questionnaire involves much more than just choosing what questions to ask. There are multiple factors that influence your project’s success or failure, so be sure to consider these 10 key factors when you’re creating your survey. Keeping these in mind will help ensure that you collect high quality data that you…

How to Collect Data in Hours, Not Days With Quick Audience

When time really is of the essence, traditional distribution methods can fall short. Imagine this scenario: your presentation is at 9am tomorrow, and nothing would wow you client (and boss) quite like concrete numbers. But, there’s no time to negotiate with a panel company, and even if you emailed everyone in your network, there is…

Why You Need to Conduct an Offline Survey

Imagine yourself in the middle of one of the world’s largest running races, attracting more than 50,000 participants every year. Only, you’re not running. You’re conducting research. Daunted? Don’t be. With offline surveys, you can take SurveyGizmo with you anywhere in the world, even if there’s no internet connection. In fact, there are plenty of…

​​Interactive Survey Questions: Using Card Sort for Categorization

Using tried-and-true survey questions like radio buttons and open text fields can often get you the data you’re after, but sometimes you need a question type that offers a different kind of insight. Card Sort Questions, which we’re delighted to offer as a new question type in SurveyGizmo, can do just that. These engaging, highly…

Sample Survey Questions: Customer Satisfaction Surveys

Every year, US companies lose an estimated $41 billion because a customer moves to a competitor after a negative customer experience (NewVoiceMedia). Yes. That’s billion with a b. I can guarantee that your business has felt a portion of that $41 billion, whether you realize it or not. If you don’t already survey your customers,…

Dig Deeper into Your Data by Filtering Reports

Have you ever asked your survey takers what their gender or age was, and wished you could separate, let’s say, the female answers from the male, or everyone who was 25 and under from everyone that was 25 and above? Or, have you ever wanted to split your data into two or more groups and…

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