The ability to embed a survey into a webpage using a simple cut and paste of JavaScript code provided by SurveyGizmo is one of the favorite features of SurveyGizmo users. However, sometimes there is a bit of a confusion on the way the JavaScript embed will interact with your visitors. So for this Ask Tech Support, we will clarify a few of these situations.

When someone visits your page with a JavaScript embedded survey, the user’s web browser makes a request to SurveyGizmo to display the survey. While our multiple servers usually make this a seamless process to the visitor, it does require extra time, usually less than a second, before the survey is loaded for the user. This of course varies greatly depending on the speed of everything else on that page and is typically not noticeable.

Also of note is that when the embedded survey is opened, it creates a session with that visitor, so that the survey will continue to display their response if they navigate away and return to the page. In simple terms this means that once they have completed the survey and the thank you page is displayed, it will continue to display the thank you page until they close their web browser.

This is an important distinction if you are using the sg_freq option. Each time you load the survey, it will evaluate whether the survey is displayed or not, only if the browser session was not already open (e.g. the browser was just opened).

Finally, it’s important to note that when the user completes the survey, the embedded survey does not disappear from the page. There is no mechanism within surveygizmo to provide this functionality.

Duplicate Protection is supported for the JavaScript embed method, and for more information, feel free to check out the tutorial.

If you have any further questions, please use the community forums!

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