In preparation for tomorrow’s Preview Release of SurveyGizmo 3.0, we put together a quick video that shows off the power of the new Theme Builder built into SurveyGizmo 3.0. We used Mozilla Firefox as the tool and brand of choice, and built a survey theme in 90 seconds based upon their logo. Survey branding is [...]

Overview
We use ZenDesk for our support ticket system here at SurveyGizmo, and in the process we have integrated our customer feedback survey directly into the system. The only requirements for this integration are a ZenDesk account and any SurveyGizmo account (though for some additional link branding, we recommend the Pro or Enterprise plans).
The goal is [...]

Do you routinely send out a customer satisfaction survey? If you are not doing one yet, you definitely need to start. If you are sending one out already — excellent work!
No matter if you have a survey running already or not, you’ll definitely want to check out the tutorial we just added. The [...]

SurveyGizmo offers more advanced point and click functionality and logic than any other tool on the market. There are still customers who push that envelope even farther past the current capabilities. With that audience in mind, Custom Scripting has been available for quite a while now for Pro and above customers. It’s still used by [...]

Sometimes little changes draw a lot of attention to minor details. In this case, recent updates to the look of the ‘Overview’ page of your survey has put the survey world map front-and-center for many customers. To go along with that, many have asked if there was a way to include the map within the [...]

We recently had the privilege to answer a question that came up on Dave Taylor’s very popular Business, and Tech Support Q & A website, AskDaveTaylor.com. Dave is a friend of SurveyGizmo’s (we actually shared an office with him when we were first starting out), and when a survey question came up, he thought [...]

UPDATE: After reading this, don’t forget to check out Part II: Using Incentives
Many of us continually fight the battle of low-response rates.
My first professional experience with surveying occurred more than 30 years ago. I simply wanted to get the opinions of particular professionals at eleven different colleges in my state and I developed a two [...]

It’s infamous, and it’s back; the Ask Tech Support series continues to address the ‘collective consciousness’ of users by addressing common tricks and tips when using SurveyGizmo.
When asking the same question of multiple items, such as rating your satisfaction with different products from a company, it makes sense to use a table or matrix. Each [...]

This week, I’d like to re-introduce a feature that many of you have used for the past couple of years– the survey back button.
The survey back button is a handy little feature that allows survey takers to go back and forth between pages within a survey. This is great for people (like me) [...]

The other week we had a customer call in and ask about survey feeds and how she could use them. I think the survey feed is one of the coolest features SurveyGizmo has to offer. I thought I’d dig a little deeper into what the survey feed is and does, so that you [...]

Have you ever wanted to show your survey takers different thank you pages depending on how they answered certain questions throughout your survey, but still wanted to collect the completion rate data?
Well we have solution for you!
We won’t actually be creating separate Thank You pages (because you can’t really do that and collect the information [...]

SurveyGizmo’s Enterprise level account offers a range of features for the advanced user. One of the most powerful features is HTTP POST. The HTTP POST allows SurveyGizmo to interact with other websites in one of three primary ways:

Send data to a website so it can be updated or captured
Display the output from another website
Send data [...]

SurveyGizmo affords multiple ways to do logic when building your survey, and disqualifying respondents is no exception. There are two primary methods for disqualifying a respondent, depending on the goal:

Advanced Page Jumping & Logic – Setup at the bottom of each page with a disqualification question, choose the ‘Disqualify Respondent’ option and provide a message [...]

Scenario #1:
You created your survey, tested it in both Firefox and Internet Explorer web browsers, and found a strange occurrence. When viewing a particular page in Firefox, it displays completely and works perfectly. However, when looking at it in Internet Explorer, it seems to be ‘cut-off’ and not displayed properly.
Scenario #2:
Some of your survey [...]

Ranking questions provide the order of preference of select items from the survey respondent. Manipulating the Ranking questions is easy using the arrows to the right of each option, but there are a few considerations that are important to note about the behaviour of Ranking questions:

If no options are changed/moved, the question is considered unanswered [...]

For Pro and Enterprise level accounts, the email invitation system has the ability to send out Reminder and Thank You emails to the contacts on the email invitation list. Within these, you have a few default options that help determine which respondents on your contact list will receive these emails. First and foremost, let’s discuss [...]

Nothing says tricky like an undocumented hidden feature. As some have found, there is an additional feature for checkbox questions in SurveyGizmo called ‘None of the above’. This has been mentioned in our forums since this original post. Since this is an undocumented feature, there are some assumptions and confusion about its [...]

The ability to embed a survey into a webpage using a simple cut and paste of JavaScript code provided by SurveyGizmo is one of the favorite features of SurveyGizmo users. However, sometimes there is a bit of a confusion on the way the JavaScript embed will interact with your visitors. So for this Ask [...]

With this post we start a new series called Ask Tech Support, where we go over a question or topic that has come up recently while helping our customers. There is a collective consciousness with SurveyGizmo customers, because a single question seems to arrive all at once from multiple customers, and this becomes perfect content [...]

Mario has been hard at work trying to keep up with the demand for new tutorials, and he has recently rolled out a new one on Duplicate Response Protection, what it is and how to use it. He hits on the three options we now have- Cookie based protection, IP based protection, plus our newest [...]

Yesterday, we ran across a very interesting and valuable blog for anyone conducting surveys with email invitations.
It was written by Alex Leverington, a consumer aghast at the bad email practices he’s found recently in several survey invitations. His blog post provides an insight into the mind of the folks receiving your emails and answering [...]

We know that getting the consent of survey participants to take a survey can be vital to some of our customers, so we thought we would share a few quick tricks on how to do this.
Easy Option #1

On the first page of your survey, include only one question asking for your survey taker’s consent. For [...]

Every so often we are asked how to insure that only people invited to take a survey by email can access it. This can be helpful when you want to survey your list and don’t want people outside that list skewing your results.
Restricting access in this way can be done with one simple checkbox and [...]

Here is a great tip for anyone that uses our embedded surveys in their website and wants to survey only a portion of their visitors.
Yesterday a customer asked how to use this feature and we thought it would make a great mini-tutorial. This customer wanted to survey a small percentage of this visitors, 10%, and [...]

We get quite a few calls and emails asking how to pass tracking/pre-population data into SurveyGizmo through the survey link. So many calls in fact that we set out on an epic struggle to create three in-depth tutorials on the use of URL strings (a.k.a. query strings) and SurveyGizmo Links.
If you are not familiar [...]

 A Customer’s Kiosk Dilemma Easily Fixed With SurveyGizmo

A customer called in today and said she was setting up a laptop as a kiosk and wanted people to take a survey, but she needed to have a fresh survey to appear every time a new person came to the laptop and she could not figure out [...]

Have you ever wanted to get rid of the red asterisk on a required question? Or wanted to remove the bold question titles in your survey? Or have you ever wanted to make the page titles you create visible?
Well, we have been working very hard to bring you some much needed How-To Quick Tips. So [...]

I saw a great thread in our survey forum this morning and thought I’d share a couple ideas brought out by our users “Leibiniz” and “donna d.” Donna wanted an anonymous survey to collect data but with a free offer contest to increase the submission rate.
Obviously you need to keep the survey results anonymous, but [...]

For the amount of help-related content we have on SurveyGizmo.com, we’ve been hearing from you now that it can be difficult to find the particular help you need to answer questions about how to make your online surveys smarter. So, as a first step to helping you find that content better, we’ve changed the internal [...]

FYI, this is just a quick note to let you know we’ve added a new section about SalesForce integration to our tutorials.

Lately we’ve been getting a lot of interest in our ExactTarget module, which is basically just an ExactTarget-specific implementation of our API.
So much interest, in fact, that we thought perhaps we should, you know, document how it works. So, without further ado, here’s our ExactTarget Integration Tutorial.

Evaluating SurveyGizmo?
Want to develop your survey skills?
Improve your ROI?
Try our free webinars.
After a lot of customer requests we are bringing out SurveyGizmo user training webinars and demos. Whether you are evaluating a purchase of SurveyGizmo and want to see what all the fuss is about, or you want to [...]

Two weeks ago we wrote a post describing how to pass information into SurveyGizmo from Google Adwords. Very nifty! *This week* we are going to pass information from SurveyGizmo into Google Analytics. Even niftier, huh?
Why would we want to do this? Well, Google Analytics is a very powerful (and free) web analytics [...]

In the past two months we have received a huge number of questions concerning Google and SurveyGizmo integration. We’ve gotten so many, in fact, that we decided to write a three-part two-part article that shows everyone how to do just that.
This week: Part 1 – Tracking Keywords and Ad Type from Adwords
Next week: Part 2 [...]

Very few people create surveys out of boredom or simply for fun. Those few that do (such as myself) should seek professional help (I recommend my therapist).
No, when we create surveys, it is for a specific reason — to gain knowledge about a topic or issue so that we can make important decisions, publish [...]

We’re happy to announce that you now have the ability to use PayPal to pay for an upgrade to your SurveyGizmo account. A few of you, especially our non-US customers, have had difficulty with credit card transactions not being accepted by our system, and we invite you to take advantage of this quick and easy [...]

Why do people do surveys?
I don’t like the use of extrinsic incentives (bribes) for doing surveys. Wrong motivation, wrong expectations, wrong outcome!
Experiment in the Woods
I recently hired a dozen workers. I divided them at random into two groups of six. I took them out to the woods and took group A to a clearing with [...]

One of the ways in which SurveyGizmo stands out is its reporting capabilities, with eye-catching graphs, valuable filtering tools, and numerous exporting options. (And that’s just for starters.) In addition, reports now offer new options, including the ability to remove duplicate responses by IP address and rounding percentages to whole numbers.
These options are outlined in [...]

“How can I stop a respondent from submitting more than one survey?” is one of the most common questions we get. The answer is now posted in a new tutorial.
Duplicate Protection (Limiting One User to One Response) covers the options available in SurveyGizmo. Keep in mind that you’ll want to use this tool before you [...]

Want to know the first mistake many companies make when designing surveys? Are you looking for a nifty trick when testing a survey? Confused about how SurveyGizmo’s new filter tool works when you’re creating a report?
We’ve added a couple new tutorials this week: The “Sweet Sixteen” Tips For Building Online Surveys and Creating a Report: [...]

A SurveyGizmo user dramatically boosts conversion: A whopping 69% of those viewing a newsletter sign-up page join, and of this group, an enormous 81% complete a pre-qualification sale form.

This simple but highly effective case study builds on our previous articles on using SurveyGizmo for Contact forms. You can go back and catch up on those [...]

In Part 1 Contact Forms & Lead Generation with SurveyGizmo, we showed how you can use SurveyGizmo not just for surveys but also as a powerful web form creator. We use it right here on SurveyGizmo.com with our Contact Form. In this article we will show you how SurveyGizmo can help you increase the percentage [...]

We couldn’t help but notice all the searches for MySpace survey functionality. So here it is — online surveys and polls you can put on your MySpace page (or other difficult CMS systems)!
Want to see it in action? Here is an example of our contact form embedded into a MySpace profile: http://www.myspace.com/SurveyGizmo. [...]

SurveyGizmo – not just for surveys anymore.
This is the first of two how-to articles on using SurveyGizmo to create Contact Forms, Lead Gen Forms, Support Requests, Newsletter Signups, or any kind of custom form. SurveyGizmo makes a great all-purpose web form tool for embedding data-collection forms on your website. We use the term “survey” [...]

We have added new tools and tutorials to make it easier to build better email auto-responders for your surveys. With the Merge Helper and Email Merge Helper, you can incorporate values from your survey automatically into a survey triggered email auto-responder.
What can you use the Email Auto-responders for?

Notifying you of each survey taken and providing [...]