Comments on: Integrate Customer Feedback Surveys into ZenDesk Solved Requests

By: Kipp Chambers

Kipp Chambers — Tue, 29 Nov 2011 18:46:19 +0000

Hey, Karen!

There is, in fact, a way to do this – coincidentally, we just figured out how to do it over the past month for an internal survey we’re using!

We’re in the process of putting together a tutorial for the project – but if you’ll drop us a note at http://support.surveygizmo.com, we’ll be happy to take a look at what you’re doing and help you make it work. Thanks!

By: Karen

Karen — Wed, 23 Nov 2011 20:03:16 +0000

I love the idea of integration in ZenDesk. I would like to be able to post a survey on ZenDesk so that I can automatically associate survey responses with their Zen Desk user id. Is there a way to do this?

By: Zendesk and SurveyGizmo Integration Webinar Video : Web Based Survey Software Tool - SurveyGizmo.com

Fri, 29 Jan 2010 22:08:07 +0000

[...] every solved Zendesk ticket. Don’t worry, the video isn’t all about reading through the Zendesk integration tutorial, but rather an explanation of why to get customer feedback, what to do with the feedback you [...]

By: Mario Lurig

Mario Lurig — Fri, 08 Jan 2010 17:58:25 +0000

Kai,
Great minds think alike! We’ve been using it since we started with ZenDesk, and after a conversation with one of the ZenDesk team letting us know that this has been a topic of interest for their customers, we put together this full tutorial and started the ball rolling on even more advanced widget integration. This is the first time I’ve seen your post, so it’s fantastic that you took the initiative on putting this together.

By: Kai Hilton-Jones

Kai Hilton-Jones — Fri, 08 Jan 2010 17:12:03 +0000

Sounds familiar. I posted the following article 9 days earlier. See https://support.zendesk.com/forums/1847/entries/88522

By: Mario Lurig

Mario Lurig — Tue, 22 Dec 2009 16:46:41 +0000

Your API requires sending XML data and has no capacity to capture GET or POST data. Thus it would require an actual developer integration within SurveyGizmo to construct the push-back into the ZenDesk ticketing system. If there is enough uptake we may develop this, though if the API accepted POST data we could get something developed a lot sooner.

By: Mikkel

Mikkel — Tue, 22 Dec 2009 05:42:29 +0000

Hey Mario. Nice implementation. Can your survey do a call back and store the survey result on the ticket via the REST API?

By: Tweets that mention Integrate Customer Feedback Surveys into ZenDesk Solved Requests : Web Based Survey Software Tool - SurveyGizmo.com -- Topsy.com

Mon, 21 Dec 2009 22:22:33 +0000

[...] This post was mentioned on Twitter by SurveyGizmo, Michael F. Hansen. Michael F. Hansen said: Do you use @Zendesk? Check how you can send customer support feedback surveys using @SurveyGizmo & @Zendesk http://bit.ly/6csAx8 [...]