Online help improvements on SurveyGizmo

For the amount of help-related content we have on SurveyGizmo.com, we’ve been hearing from you now that it can be difficult to find the particular help you need to answer questions about how to make your online surveys smarter. So, as a first step to helping you find that content better, we’ve changed the internal search on SurveyGizmo.com, and are now using Google’s engine to power search within the site.

How the new search works

Right now, the search function works from the public site — if you want to search for something while you’re building a survey, open a new browser window and go to www.SurveyGizmo.com (our public site). The search box is visible on every page, and looks like this:

My search example is on piping, something that’s pretty useful if you know how to use it right. So, a little help might be in order, right?

After clicking the search button, my results come back. The cool thing about the results that Google returns is that they are broken up into tabs so you can choose what kind of help you want, as seen below. These are:

Tutorials: Help documentation that the staff of SurveyGizmo has put together that has step-by-step instructions on doing specific tasks.

Forums: Questions asked by SurveyGizmo account holders that are answered mostly by SurveyGizmo staff and sometimes by other SurveyGizmo users.

General: More helpful probably to people who are interested in finding out more about SurveyGizmo, this section will include FAQs, events, features and account pages.

We hope this change will help you better access the information that’s currently on the SurveyGizmo site while we spend more time building out other documentation improvements.

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