Our first webinar with Zendesk, customer support help-desk system, went incredibly well. While it was an early morning, the result was the video you see below on using SurveyGizmo’s customer feedback survey to get feedback from your customers with every solved Zendesk ticket. Don’t worry, the video isn’t all about reading through the Zendesk integration tutorial, but rather an explanation of why to get customer feedback, what to do with the feedback you receive, and the simplicity of the entire process. Special thanks to Adria of Zendesk for collaborating on the webinar.

Other topics include:

  • Why get customer feedback
  • Uses for positive feedback
  • Immediate action for negative feedback
  • Benefits of customer testimonials

The presentation was actually a SurveyGizmo survey rather than a PowerPoint presentation, and is available at any time.

As seen in the video, all Personal, Pro, Enterprise, and Dedicated account levels can add the Zendesk customer feedback survey to their account by selecting “Create Survey”, “Start with a pre-made survey”, and choose the “Customer Satisfaction with Agent Tracking – Customer Support (use with ZenDesk)” survey to get started.

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