Comments on: Zendesk and SurveyGizmo Integration Webinar Video http://www.surveygizmo.com/survey-blog/zendesk-surveygizmo-integration-webinar-video/ Online Survey Tool for Surveys, Polls, Quizes and Forms Fri, 10 Feb 2012 23:52:46 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: uberVU - social comments http://www.surveygizmo.com/survey-blog/zendesk-surveygizmo-integration-webinar-video/comment-page-1/#comment-110272 uberVU - social comments Sun, 14 Feb 2010 22:37:55 +0000 http://www.surveygizmo.com/?p=7174#comment-110272 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by surveygizmo: New Blog post: @Zendesk and SurveyGizmo Integration Webinar Video http://tinyurl.com/yebz8o5... Social comments and analytics for this post…

This post was mentioned on Twitter by surveygizmo: New Blog post: @Zendesk and SurveyGizmo Integration Webinar Video http://tinyurl.com/yebz8o5...

]]> By: Mario Lurig http://www.surveygizmo.com/survey-blog/zendesk-surveygizmo-integration-webinar-video/comment-page-1/#comment-110138 Mario Lurig Tue, 02 Feb 2010 21:46:51 +0000 http://www.surveygizmo.com/?p=7174#comment-110138 Using their API requires a bit of development on our side because the API requires XML data being sent to it. Email wise, if you passed over to the survey the ticketid and customer email address you could construct an auto-responder that would trick zendesk into updating the ticket with the results, however they would automatically be visible to everyone who viewed the ticket. API connection allows you to quietly update the ticket in an Agent only view way. Using their API requires a bit of development on our side because the API requires XML data being sent to it. Email wise, if you passed over to the survey the ticketid and customer email address you could construct an auto-responder that would trick zendesk into updating the ticket with the results, however they would automatically be visible to everyone who viewed the ticket. API connection allows you to quietly update the ticket in an Agent only view way.

]]> By: Angel http://www.surveygizmo.com/survey-blog/zendesk-surveygizmo-integration-webinar-video/comment-page-1/#comment-110133 Angel Tue, 02 Feb 2010 12:40:55 +0000 http://www.surveygizmo.com/?p=7174#comment-110133 It would be great to change the original ticket status to open, (or open a new ticket) in zendesk. I believe this could be made using the APIs, but maybe just a properly formatted mail would do the trick (since zendesk allows the updating of tickets by mail). We'll try it and come back with the results. It would be great to change the original ticket status to open, (or open a new ticket) in zendesk. I believe this could be made using the APIs, but maybe just a properly formatted mail would do the trick (since zendesk allows the updating of tickets by mail).

We’ll try it and come back with the results.

]]> By: Tweets that mention Zendesk and SurveyGizmo Integration Webinar Video : Web Based Survey Software Tool - SurveyGizmo.com -- Topsy.com http://www.surveygizmo.com/survey-blog/zendesk-surveygizmo-integration-webinar-video/comment-page-1/#comment-110107 Tweets that mention Zendesk and SurveyGizmo Integration Webinar Video : Web Based Survey Software Tool - SurveyGizmo.com -- Topsy.com Mon, 01 Feb 2010 02:19:09 +0000 http://www.surveygizmo.com/?p=7174#comment-110107 [...] This post was mentioned on Twitter by Justin Flitter and SurveyGizmo, Michael FolmerHansen. Michael FolmerHansen said: New Blog post: @Zendesk and SurveyGizmo Integration Webinar Video http://tinyurl.com/yebz8o5 (via @surveygizmo) [...] [...] This post was mentioned on Twitter by Justin Flitter and SurveyGizmo, Michael FolmerHansen. Michael FolmerHansen said: New Blog post: @Zendesk and SurveyGizmo Integration Webinar Video http://tinyurl.com/yebz8o5 (via @surveygizmo) [...]

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