In all likelihood, you have used a Likert scale (or something you’ve called a Likert scale) in a survey before. It might surprise you to learn that Likert scales are a very specific format and what you have been calling Likert may not be. Not to worry — researchers that have been doing surveys for… Read More »
IT Surveys » IT Satisfaction Survey
Optimize Your IT Service and Receive Glowing Reviews
Help your IT Technicians get the most out of customer feedback. Whether your IT department is a one-man shop or a large team, SurveyGizmo’s IT Satisfaction Survey allows you to easily collect feedback from your customers (internal or external) so that you can build a stellar IT team and provide a positive customer experience!
See for yourself:
Here’s what everyone else will see:
- Find out what your users need. Are you repeatedly getting the same request?
- Review the abilities of individual team members so you can help them improve.
- Find out how users prefer to contact you and allocate resources accordingly.
- See where your IT team is spending most of their efforts. Are you spending too much time and resources supporting outdated equipment or technology?
Here’s the data you’ll get back:
- Include a Table of Radio buttons measuring satisfaction of different areas of the department.
- Use an Overall Satisfaction (OSAT) question using a Likert scale question type.
- Collect suggestions on ways to improve using an open-ended essay questions.
- Show management reports to leverage your requests for upgrades!
Get Results!
Distribute your survey via email immediately following a service call while the interaction is still fresh in the user’s mind. This will give you a better response rate and more accurate data to act on. Include a Net Promoter Score so your customers can tell your boss what a great job you are doing!
Sign up for SurveyGizmo and use your IT Satisfaction Survey now!
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